BEST Student Success


A student’s assigned faculty advisor is a program instructor who is assigned, usually during the student’s first term, to assist with scheduling and registration. (Academic advisors, in Student Services, assist with admissions.)

Students should contact their faculty advisors each semester to ensure that they are:

  • Meeting personal, academic and career goals
  • Completing course prerequisites or co-requisites as needed 
  • Taking courses in the proper sequence
  • On target for graduation

Instructions for Self-Service:

  • Go to, click Login at the top right
  • Click Self-Service and log in with user name and password
  • Click Student Planning and then Plan and Schedule
  • Click on the Advising tab at the top left
  • Use the college directory for contact information

If you have not been assigned a faculty advisor, contact your program director:

  • On the Biotechnology, Engineering, and Skilled Technologies division page, click on your program of study and then the Faculty link.
  • If your program does not list a director, contact the department head listed as Program Contact in the upper right corner of your program page.

College resources

Wake Tech provides students with a variety of resources:  

Help Center - An alphabetized list of resources, locations, and phone numbers: Ask Me Center,  Online Services, and links

Student Success Department - Links to Pathways Success Scholars, Volunteerism and Leadership, Fostering Bright Futures, Student Advocacy Support, and Wellness Services

Student Services - Links to Academic Advising, EagleQ, Disability Support Services, Registration and Records, and Student Success; 20 Student Resources; Military and Veteran Programs; and Career and Employment Resources

Frequently used sites

I need ...
Site/phone #
Pay for classes
Get an unofficial transcript
Find my advisor's name
Check my grades
Accommodations for a learning challenge
Disability Support Services
DSS / 919-866-5670
Assistance with a course*
Individualized Learning Center
ILC / 919-866-5276
Academic counseling
Academic Advising
Advising / 919-866-5457
Financial aid
Financial Aid
Financial Aid / 919-866-5410
Veterans benefits
Student Services
Military & Veterans Services / 919-866-5402 (A-K), 919-866-5413 (L-Z)
An official transcript
Student Records
Ordering transcripts / 919-866-5700
Help figuring out my future
Career Services
Career Services / 919-866-5696
To buy textbooks
Bookstore / 919-772-4204

*Contact your instructor for a referral to the ILC, if possible. The instructor will be able to help identify areas needing assistance.

Dates and deadlines

The Registrar’s Office provides links to dates and deadlines, forms, graduation, priority dates, registration and transfer equivalency, along with how-to information and calendars showing deadlines for withdrawing or dropping classes, semester start and end dates and other details.

Disability Support Services (DSS)

Assistance from Disability Support Services depends entirely on a student’s self-identification. Students must ask for assistance with disability-related issues. Information about documentation, when and where to submit forms and the processing procedure – as well as other important information – can be found at DSS.

Importance of grades and GPA

Final course grades indicate the quality of student work. A student must earn a grade point average (GPA) of 2.0 (C) to graduate, receive financial aid and veterans benefits and transfer credit to other schools.

Employers often look at grades when deciding the best candidates for employment. Class and lab performance, a good attendance record and a strong work ethic are also important factors in consideration for jobs.

A student must attend 90% of class time in order to get credit for a course. Course content is standardized across the system, so that English or math or engineering courses taught at Wake Tech are the same as those courses taught at any other North Carolina community college. Standardization makes it possible to transfer course credit within the community college system.

Each final course grade earns a given number of quality points: A = 4 points (excellent), B = 3 points (very good), C = 2 points (average), D = 1 point (poor), F = 0 points (failure/no credit)

Calculating GPA:

  1. Determine total number of credit hours. For example, four courses worth three credit hours each gives a total of 12 credit hours.
  2. Determine the total number of quality points. For example, a three-credit-hour course with a grade of B (worth 3 points) gives a total of 9 quality points.
  3. Divide the total number of quality points by the total number of credit hours. In the above example, if the grades for the four courses were one B, two Cs and one D, the total quality points would be 24. The quality points (24) divided by the credit hours (12) is 2.0 – just enough to be in good academic standing.

For more information about calculating GPA, see the College Catalog.

One poor grade is not necessarily a disaster if other grades are above average; however, one poor grade can drop an overall average below 2.0, with the consequences of blocking graduation, financial aid and transfer credit. Similarly, one mistake on the job will not necessarily cause you to lose your job, but continuous poor performance (tardiness, absence and errors) could result in a warning or job loss.

Consequences of poor grades

Registering for a course is like signing a contract. The college agrees to provide instruction, and the student agrees to commit to learning the information. Good grades are not awarded automatically for attending class, but for performance in class and lab, completion of assignments and test scores. A grade of C is considered satisfactory or average.

When a student’s performance is consistently below average, his or her academic standing is in danger. An Academic Warning alerts a student that changes must be made while there is still time to improve performance and grades.

Student Advocacy and Support

Student Advocacy and Support (SAS) is a resource that assists Wake Tech students having difficulties with housing, child care, health insurance, legal issues, financial issues or transportation. 

Success Workshops

Academic Success Workshops are designed to help students develop successful college study habits. By signing up for various interactive workshops on campus, you will learn how to become a better college student by learning study strategies and tips to reach your academic goals.

The Individualized Learning Center (ILC) Study Skills Center assists students in developing the skills for success in college. Students can make individual appointments or attend workshops on topics such as test-taking skills, test anxiety, note taking, textbook reading, time management, organization and more. The ILC also offers a personalized Learning Styles inventory to help students identify their personal learning strengths and weaknesses.

Time management

It is important to plan adequate study time. Students often make the mistake of "overloading" their schedules. A full course load is equivalent to a 40-hour-a-week job.

Students often look only at class and lab hours when registering; however, BEST students are expected to study from one to three hours for each hour spent in class or lab. Online or hybrid courses may require even more study time, since the learning is self-directed.

A weekly planner can help students map out classes and study time and identify whether a full course load is practical.