Learning Resources, Support and Services

Wake Tech bookstores offer one-stop shopping for new, used, rental and e-textbooks, as well as college supplies, clothing, gifts and sundry items. The bookstores are operated by Barnes & Noble College and are located on four campuses: Southern Wake, Scott Northern Wake, Perry Health Sciences and RTP. Hours vary by campus, so check the bookstore website for each individual campus.

Students should bring course schedules to the bookstore, as they contain important course information needed to locate accurate materials. Students may also purchase books 24/7 online.

Payment methods

• Credit card: Master Card/Visa/Discover/American Express
• Barnes & Noble gift card
• Student financial aid
• Cash

Cash for books

The campus bookstore buys back used books every day. However, the best time to sell back used books is when final exams begin. Bookstores will pay up to 50% of the book’s selling price if professors have assigned it again for the next term and if the bookstore is not overstocked. If the book does not meet these criteria, prices are determined by the current national demand. Study guides and workbooks must be "like new," without any writing on any of the pages. All books must be in good condition. Some books have little or no monetary value. One-time use, out-of-print books and old editions not in national demand will not be purchased. For students’ protection, a current student ID is required for all buy back transactions.

Refund policies

• Textbooks
  • A full refund will be issued in your original form of payment if textbooks are returned with an original receipt during the first week of classes.
  • With a proof of a schedule change and an original receipt, a full refund will be issued in your original form of payment during the first 30 days of classes.
  • No refunds on unwrapped, loose-leaf books or activated e-books.
  • Textbooks must be returned in their original condition.
  • No refunds or exchanges without an original receipt.
• General reading, software, audio, video and small electronics
  • A full refund will be issued in your original form of payment if merchandise is returned with an original receipt within 14 days of purchase.
  • Opened software, audio books, DVDs, CDs, music and small electronics may not be returned. Instead, each can be exchanged for the same item, but only if defective.
  • Merchandise must be returned in its original condition.
  • No refunds or exchanges without an original receipt.
• Laptops
  • An exchange for the same item will be granted within 14 days of the item pickup if the product is found to have a manufacturer’s defect. All original components, including the box, must be present for the exchange.
  • Merchandise damaged by the customer does not qualify as defective merchandise.
• Other merchandise
  • A full refund will be issued in your original form of payment with an original receipt.
  • Without a receipt, a store credit will be issued at the current selling price.
  • Cash back on merchandise credits or gift cards will not exceed $1.
  • No refunds on gift cards, prepaid cards, phone cards, newspapers or magazines.
  • Merchandise must be returned in its original condition.

Employees and volunteers
A college ID card will be provided to each employee and volunteer. The college ID card or another name badge must be worn or carried by the employee or volunteer at all times while on any Wake Tech campus or when conducting official Wake Tech business off campus.

Students

• All curriculum Wake Tech students must have an official, college-issued ID badge
• Veteran student ID badges are available

A Wake Tech-issued ID badge is required for using the following campus services:

• ILC tutoring
• Campus libraries
• Book purchases with financial aid
• eLearning Testing Center
• Wake Tech bus service
• Student lounge/center
• Supplemental testing
• Wake Tech equipment and resources

ID badges can be obtained from one of the offices listed below only after the following steps have been taken:

1. Complete registration
2. Pay tuition
3. Present another form of photo identification (driver's license, passport, military ID, etc.)

College ID office hours of operation

Southern Wake Campus (Building A, Room 102)
Monday, Tuesday and Friday: 9 a.m. - 5 p.m.
Wednesday and Thursday: 7 a.m. - 3 p.m.

Scott Northern Wake Campus (Building D, Room 103)
Monday and Tuesday: 8 a.m. - 4 p.m.
Wednesday: 7 a.m. - 3 p.m.
Thursday and Friday: 8 a.m. - 4 p.m.

Perry Health Sciences Campus (Building A, Room 145)
Wednesday: 7 a.m. - 3 p.m.

RTP Campus (Building 1, Room 107)
Monday - Friday: 8 a.m. - 5 p.m.

Western Wake Campus (Room 254) *
Tuesday - Friday: 10 a.m. - 1 p.m.

*Photo ID services at Western Wake Campus will be closed during student breaks and holidays.

Public Safety Education Campus (Room 1911)
Monday - Thursday: 8 a.m. - 4:30 p.m.

To request an officer for an after-hours ID (5 - 7 p.m., Monday - Friday) on Scott Northern Wake Campus, Southern Wake Campus or Perry Health Sciences Campus, call the non-emergency dispatch at 919-866-5943.

Contact:
Kenneth Brown
ID Coordinator
Wake Tech Campus Police
[email protected]
919-866-5493

Wake Tech employs professional academic advisors and faculty advisors to teach students the importance of developing and implementing their educational and career plans to reach their goals.

As a result of Academic Advising, students will be able to do the following:

• Develop an educational plan that aligns with career goals
• Use the resources and services on campus to achieve their educational and career goals
• Demonstrate decision-making skills and ownership for their educational plans and achievements
• Select courses each semester to follow their educational plan

Advisors will do the following:

• Provide professional, courteous and timely student service
• Maintain confidentiality
• Explain college programs, policies and procedures
• Educate students about available resources and services and make appropriate referrals
• Encourage students to utilize Career Services to define and develop career interests and individualized goals
• Empower students to gain decision-making skills and ownership for their educational plans and achievements
• Guide students in their program-planning activities consistent with their career and educational goals
• Teach students skills to monitor their academic progress and seek assistance as needed

University Transfer students in Associate in Arts (AA) and Associate in Science (AS) programs work with an academic advisor from their first semester until graduation. University Transfer students in Associate in Fine Arts (AFA) and Associate in Engineering (AE) programs meet with an academic advisor in their first semester. After that, students are assigned a faculty advisor for their major.

Associate in Applied Science (AAS) students in degree, diploma and certificate programs meet with an academic advisor in their first semester. After that, students are assigned a faculty advisor for their major.

In addition, the Academic Advising Center offers these resources and services to support students in setting and attaining academic and career goals:

• Academic Success Counseling: Advisors help students address academic difficulties, such as low grades, poor study habits and test anxiety. They also assist students with general problem-solving and with the challenges of balancing college, work and family. Advisors also refer students to other academic support services on campus as appropriate.
• Workshops: Workshops are offered on stress management, test anxiety, time management, improving academic success, practical college survival strategies and many other topics.

The Care Center is committed to the holistic development of students, working collaboratively to provide resources to enhance the student experience. The center provides students with programs and retention services to address nonacademic barriers to completion.

• Student Success Coaches
  The Student Success Coaches work collaboratively with students to develop academic and personal goals that will assist in the successful navigation and completion at Wake Tech.
   
• Emergency aid
  Whether it's unexpected car repairs, an increase in child care costs or lost wages because you're sick or your employer has cut back your hours, sometimes the monthly budget cannot stretch enough to cover everything. Wake Tech does not want such circumstances to interfere with your education, and emergency financial assistance might be available.
   
• Wellness Services
  Wellness Services provides counseling and referral services to empower students to resolve problems and reach personal and academic goals. Students can discuss and process attitudes, feelings and concerns that may interfere with their education. Various ways to communicate with counselors are available to fit the needs of students.
   
• The Nest
  The Nest food pantries on Wake Tech campuses help students and their families combat food insecurity. The free pantries allow students to shop monthly and take part in special dining initiatives and food education.
   
• Technology assistance
  With a growing number of classes meeting virtually at least some of the time, if not entirely online, every Wake Tech student needs a computer more than ever. The Care Center can provide new laptops to qualified students who don't have one so they can attend classes virtually, complete their assignments and access college services online.
   
• Transportation assistance
  Don’t have access to a reliable vehicle to get to and from campus and classes? The Care Center can show you how to obtain a free bus pass or get in touch with other students to form a carpool. And if you have a car but just don’t have money for gas this week, the center may be able to help with that, too.
   
• Fostering Bright Futures
  The Fostering Bright Futures program is a public-private partnership that provides a comprehensive support structure to assist students making the transition from the foster care system to independent young adulthood.
   
• Pathways Male Mentoring Services
  Pathways Male Mentoring Services' mission is to increase academic engagement and success rates for current and prospective minority male students at Wake Tech. The program includes departmental collaborations, partnerships with the local school system and programming initiatives across the college.

Wake Tech provides workplace learning opportunities for approved students enrolled in select programs. Work-Based Learning is an educational program that combines classroom instruction with paid, supervised work experiences directly related to student’s curriculum.

The college does not guarantee employment to any student or employees to any employer. The college reserves the right to add, remove or alter the Work-Based Learning component in any curriculum as needed.

Wake Tech’s Career Services Office helps students, prospective students and alumni assess their career possibilities, determine a program of study, set professional goals and attain employment aligned with their career goals.

Students and prospective students are provided resources and services to establish career pathways and attain work experiences to support the continuum of career exploration, planning and employment opportunities. This support is offered through guided coaching sessions, open lab sessions, workshops and events.

The office also manages the official job posting board for students and alumni, which is operated by Handshake. Experiential learning opportunities for students are offered through employer and military recruiting on campus, career fairs, speaker programs and employer site visits. Wake Tech alumni are eligible for services throughout their career.

All services are available by appointment in person or virtually. Resources can be accessed online through Career Services website. Wake Tech does not guarantee employment to any student or employees to any employer. Services are offered at no charge.

Wake Tech operates six libraries, as well as providing access to resources 24/7 online.

Southern Wake Campus
9101 Fayetteville Road
Raleigh, NC 27603
919-866-5723

Scott Northern Wake Campus
6600 Louisburg Road
Raleigh, NC 27616
919-866-7135

RTP Campus
10908 Chapel Hill Road
Morrisville, NC 27560
919-866-5762

Perry Health Sciences Campus
2901 Holston Lane
Raleigh, NC 27610
919-866-5764

Western Wake Campus
Millpond Village, Suite 200
3434 Kildaire Farm Road
Cary, NC 27518
919-866-5721

Public Safety Education Campus
321 Chapanoke Road
Raleigh, NC 27603
919-866-5465

Each library offers the following services and resources:

• Access to print electronic, audiovisual resources and research databases
• Information and digital literacy instruction (in-person and virtual)
• Research assistance (in-person and virtual)
• Device loans (laptop, hotspot, tablet)
• Research guides and instructional tutorials
• Inter-library loan services

Library services are free, and any Wake Tech student or employee may use any of the library services or resources at their convenience. All users must have a valid Wake Tech ID in order to establish a library account.

All Wake Tech students have access to the free tutorial services offered by the college’s Individualized Learning Center (ILC).

The purpose of the center is to provide free tutoring aimed at supporting student learning and improving student success. ILC services include math, science, computer, learning, study skills and writing support. Professionally prepared tutoring faculty assist through one-on-one tutoring, a collection of audio/video and other media tutorials and course-related printed materials. Workshops and small group activities tailored specifically for Wake Tech classes are also available.

ILC services are available on all campus locations, including online. Hours may vary within each skills center, so call ahead to check availability. All ILC users must present a valid Wake Tech ID to be tutored.

E-tutoring also is available through CompuTutor.

Southern Wake Campus
ILC Building (across from Student Services and the bookstore)
9101 Fayetteville Road
Raleigh, NC 27603
919-866-6880

Scott Northern Wake Campus
Building F, Room 448
6600 Louisburg Road
Raleigh, NC 27616
919-866-6880

RTP Campus
Building 1, Room 209
10908 Chapel Hill Road
Morrisville, NC 27560
919-335-1251

Perry Health Sciences Campus
ILC Building
2901 Holston Lane
Raleigh, NC 27610
919-747-0233

Public Safety Education Campus
Room 1611
321 Chapanoke Road
Raleigh, NC 27603
919-866-6100

Western Wake Campus
Learning Resource Center, 200E
3434 Kildaire Farm Road
Cary, NC 27518
919-335-1028

The mission of Disability Support Services (DSS) is to adapt the college's general services to the specialized, individual needs of otherwise qualified students with disabilities for the purpose of providing equal access to all programs, facilities and activities.

Students requesting disability accommodations from the college must self-identify to Disability Support Services. Students are required to submit current documentation of their disability to DSS to determine eligibility prior to the implementation of services. Students requesting accommodations from the college must have a disability as defined by Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA). Self-identification and providing documentation can be initiated at any time; however, the student must allow reasonable time for accommodations to be implemented.

Consistent with the ADA and Section 504 of the Rehabilitation Act of 1973, Wake Tech is committed to equality of educational opportunity and ensures that no qualified person shall, by reason of a disability, be denied access to, participation in or the benefits of any program or activity operated by the college. Each qualified person with a disability shall receive necessary reasonable accommodations to ensure equal access to educational opportunities, programs and activities in the most integrated setting appropriate.

To obtain additional information or to read documentation guidelines and/or DSS policies and procedures, visit the DSS website or call DSS at 919-866-5670 or by Sorensen Video Phone at 919-324-3833.

Wake Technical Community College offers Curriculum Education (for-credit) students two options for online learning: online courses and hybrid/blended courses. These options allow scheduling flexibility not possible in traditional, seated classes. Each course is taught by a qualified instructor who develops the course to achieve learning outcomes comparable to those in a seated class. The instructor provides a syllabus and course guidelines and serves as the facilitator of the course. Costs, credit hours earned and support services provided are the same as for seated courses.

Online courses
Curriculum Education students in online courses may be invited to an orientation session or other meetings on campus and may be required to take proctored exams, but all coursework is completed online through Wake Tech's Learning Management System, Blackboard. Students must have access to a personal computer with internet connection and browser software and must know how to navigate the internet and perform basic computer functions, including the use of word processing software, if applicable for their course. Before enrolling in an online course for the first time, students must:

1. Review the information on the Online Learning webpage
2. Complete the online eLearning Intro, which includes modules designed to prepare students for the online learning environment

Students must complete the Course Entry Quiz during the first 10% of the course. The quiz is available on the first day of class on the course website in Blackboard. Students who fail to complete the Course Entry Quiz, and who are marked as "never attended" by the instructors, will be de-registered from the class rosters.

Hybrid/blended courses
Hybrid/blended courses combine regular classroom meetings with internet instruction, reducing the number of hours a class meets on campus during the semester. The instructor determines the class schedule, which is published online. Students must have access to a personal computer with internet connection and browser software and must know how to navigate the internet and perform basic computer functions, including the use of word processing software, if applicable, for their course.

Before enrolling in a hybrid/blended course, students must review the information on the Online Learning webpage.

Students must complete the Course Entry Quiz or physically attend a seated class during the first 10% of the course. Students who fail to attend classes, and who are marked as "never attended" by the instructors, will be de-registered from the class rosters.

eLearning testing
The eLearning Testing Center (eLTC) acts as the liaison between students and their instructors teaching online Curriculum courses (for-credit) to administer exams in a proctored setting. Students must present a valid Wake Tech ID badge; a driver's license or a passport can be accepted as proof of ID only for the first exam.

The eLTC proctors both paper and technology-assisted exams and collaborates with Disability Support Services to provide testing for students who are eligible for extended time. All eLTC facilities are equipped with student workstations that are outfitted with equipment to support technology-assisted exams using Blackboard, including authorized internet access and Microsoft Office Suite installations. The eLearning Testing Center is located on Perry Health Sciences, Scott Northern Wake, Southern Wake and Western Wake campuses.

Library resources
Students enrolled in online courses have access to all Wake Tech libraries. The library website is available to all students and provides information on electronic and print databases, inter-library loans, loan periods and hours of operation. The website also has links that provide access to other libraries, resources, search engines and services such as NC LIVE.

The Media Production and Learning Support Services Department supports administration, faculty, staff and students. The department includes three distinct areas of support: the eLearning Testing Center, Open Computer Labs and the Media Production Department.

The eLearning Testing Center (eLTC) acts as the liaison between students and their instructors teaching online Curriculum Education courses (for-credit) to administer exams in a proctored setting. Students must present a valid Wake Tech ID badge, a driver's license or a passport prior to taking a test.

The eLTC proctors both paper and technology-assisted exams and collaborates with Disability Support Services to provide testing for students who are eligible for extended time. All eLTC facilities are equipped with student workstations that are outfitted with equipment to support technology-assisted exams using Blackboard, including authorized internet access and Microsoft Office Suite installations. The eLearning Testing Center has four campus locations: Perry Health Sciences, Scott Northern Wake, Southern Wake and Western Wake.

The Open Computer Labs provide computers and printers for student use; they primarily serve Curriculum Education (for-credit) students. Labs are located on Southern Wake, Perry Health Sciences, Scott Northern Wake and Western Wake campuses. The labs are equipped with black-and-white laser jet printers, Microsoft Operating Systems, Microsoft Office Suite and an array of computer software to support teach and learning.

The Media Production Department creates educational videos to support student learning and classroom instruction. Additionally, Media Production provides podcast, livestream and several other media services. The department has two Eagle Zone studios. The studios are open to students, staff and faculty to create educational videos. The Media Production Department also provides training for students, faculty and staff on new innovative technologies that can be used in the classroom.