Student Key Account Activation

Your Wake Tech Key Account is the username and password combination you will use to access all Wake Tech sites and resources. Anywhere that refers to a "Key Account Login" or a "Username and Password" refers to these credentials.

Step 2: Multi-factor authentication

Multi-factor authentication (MFA) helps secure your Key Account by adding another layer of protection if your account is compromised. MFA requires a second way to verify your identity to log in to Wake Tech networks. The methods could be through an authenticator app or by a phone call or text message to a preset number. All Key Accounts require an MFA method to be set up.

Step 3: Student portal

You can access your college resources, such as email, through the portal. Please allow up to 24 hours for an account to be fully set up.

Frequently asked questions

How do I find my Key Account and ID number?

Your key account is the first part of your email address – jsdoe, for example – and seven-digit ID number provided to you in an email sent upon admission and/or registration.

If I forget my password or just want to change it, what do I do?

If you know your current password or have not reset your initial password, log in through Microsoft and click the "Change Password" link to reset your password

If you don't know your current password, sign in though Microsoft to reset it. You will need to authenticate your MFA account before resetting your password. If you haven't set up multi-factor authentication or it isn't working properly, contact the Help Desk for assistance at 919-866-7000 or [email protected].

Your password should be strong and must meet the following criteria:

  • At least 14 characters long
  • Cannot contain your account name or parts of your full name that exceed two consecutive characters
  • Contains characters from three of the following four categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Base 10 digits (0 through 9)
    • Non-alphabetic characters (e.g., @ # % : -)
  • Cannot contain the characters: ! & { } ~ "  `  ' < > + = [  ] * $

Your password will be valid for 365 days.

How do I access the student portal?

The student portal ( is the central hub for students to access email, WebAdvisor and Blackboard, as well as to keep track of campus announcements and events, register for wireless access and take course evaluations. In addition, the portal offers information about student benefits and discounts, the Student Clearinghouse and Campus Life.

How do I access my Wake Tech email?

You can access your Wake Tech account from the portal.

Make sure you check your student email account regularly. Student email is Wake Tech's official communication channel for relaying information to students. All emails from Wake Tech will be sent to your student email account.

What is multi-factor authentication?

To better secure the Wake Tech network and enhance our overall cybersecurity posture, students must use multi-factor authentication (MFA). MFA is the practice of requiring additional forms of authentication to log in to the Wake Tech network. Texts, phone calls or a smartphone authentication app are the accepted methods.

How do I set up multi-factor authentication?

Wake Tech's MFA user guide has detailed instructions on how to set up MFA.

How often do I have to use multi-factor authentication?

Only when "risky" activities, such as a new device or location, are detected.