Key Account Activation
Your Wake Tech Key Account is the username and password combination you will use to access all Wake Tech sites and resources. Anywhere that refers to a "Key Account Login" or a "Username and Password" refers to these credentials.
New students and employees will be given their student or employee ID numbers and Key Accounts after their enrollment application, class registration or hiring has been processed.
- The ID number is a seven-digit number assigned by Wake Tech.
- The Key Account username or ID is your first initial, middle initial and last name. A number may be at the end if more than one person has the same initials and last name. Students and employees with two last names will include both last names without a hyphen in the ID.
- The email Address is the combination of your Key Account username and @my.waketech.edu (for students) or @waketech.edu (for employees). All email addresses are created by Wake Tech; you will never have to create one.
ITS will email supervisors account information for new employees that supervisors can then share with the employee. The Admissions Office or the Workforce Continuing Education Registrar's Office will email students with their account information.
All new student and employee Key Accounts are set with a temporary password that combines the seven-digit student or employee Wake Tech ID number, the first two letters of the person's first and last names, with the first letters of each being capitalized, and his or her date of birth in the MMYY format.
Here is an example:
Student (or employee) name: John C. Doe
Student (or employee) ID #: 1234567
Date of birth: 3/5/1992
Wake Tech email address: [email protected] (student) or [email protected] (employee)
Initial password: 1234567JoDo0392
You will need this information on hand to complete the Key Account activation process. If you do not have the information, students should contact the Admissions Office or the Workforce Continuing Education Registrar's Office, and employees should contact the Human Resources Office.
Setting up and activating a Key Account consists of two simple steps:
- Creating a new password
- Establishing multi-factor authentication
Password setup
Sign in through Microsoft to change the initial password to something only you know. When you reset the password, it must include the following:
- At least 14 characters long
- Cannot contain your account name or parts of your full name that exceed two consecutive characters
- Contains characters from three of the following four categories:
- English uppercase characters (A-Z)
- English lowercase characters (a-z)
- Base 10 digits (0-9)
- Non-alphabetic characters, such as @ # % : - ! & { } ~ " ` ' < > + = [ ] * $
The password will be valid for 365 days.
Multi-factor authentication
After the password has been successfully updated, you will be prompted to set up multi-factor authentication (MFA), which helps secure your Key Account by adding another layer of protection if your account is compromised. MFA requires a second way to verify your identity to log in to Wake Tech networks and change passwords. The methods could be through an authenticator app or by a phone call or text message to a preset number. All Key Accounts require an MFA method to be set up.
Resetting a password
If you later forget your password and need to reset it, go to Microsoft and reset it through MFA. If you haven't set up MFA or it isn't working properly, contact the ITS Helpdesk for assistance at 919-866-7000 or [email protected].
To access college resources, such as email, go to the my.waketech.edu student portal.
NOTE: Upon 18 consecutive months of student inactivity, a student's Wake Tech email account will be removed. Once a Wake Tech email account has been removed, that student will no longer have access to it.
Frequently asked questions
How do I find my Key Account and ID number?
Your Key Account username – the first part of your email address, such as jsdoe – and your seven-digit ID number are provided to you in an email sent upon admission and/or registration or employment.
If I forget my password or just want to change it, what do I do?
If you know your current password or have not reset your initial password, log in through Microsoft and click the "Change Password" link to reset your password
If you don't know your current password, sign in though Microsoft to reset it. You will need to authenticate your MFA account before resetting your password. If you haven't set up multi-factor authentication or it isn't working properly, contact the ITS Helpdesk for assistance at 919-866-7000 or [email protected].
Your password must meet the following criteria:
- At least 14 characters long
- Cannot contain your account name or parts of your full name that exceed two consecutive characters
- Contains characters from three of the following four categories:
- English uppercase characters (A through Z)
- English lowercase characters (a through z)
- Base 10 digits (0 through 9)
- Non-alphabetic characters (e.g., @ # % : -)
- Cannot contain the characters: ! & { } ~ " ` ' < > + = [ ] * $
Your password will be valid for 365 days.
How do I access the student portal?
The student portal (my.waketech.edu) is the central hub for students to access email, Self-Service and Blackboard, as well as to keep track of campus announcements and events, register for wireless access and take course evaluations. In addition, the portal offers information about student benefits and discounts, the Student Clearinghouse and Campus Life.
How do I access my Wake Tech email?
You can access your Wake Tech account from the my.waketech.edu portal.
Make sure you check your student email account regularly. Student email is Wake Tech's official communication channel for relaying information to students. All emails from Wake Tech will be sent to your student email account.
What is multi-factor authentication?
To better secure the Wake Tech network and enhance our overall cybersecurity posture, students and employees must use multi-factor authentication (MFA). MFA is the practice of requiring additional forms of authentication to log in to the Wake Tech network. Texts, phone calls or a smartphone authentication app are the accepted methods.
How do I set up multi-factor authentication?
Wake Tech's MFA user guide has detailed instructions on how to set up MFA.
How often do I have to use multi-factor authentication?
Only when "risky" activities, such as a new device or location, are detected.
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