Wellness Services Frequently Asked Questions

What is Wellness Services and how can it help?

Wellness Services is a free mental health resource for Wake Tech students. Counselors can help with relationship concerns, adjustment issues, depression, anxiety and other challenges. Counseling is tailored to fit an individual's needs. Sessions are a personalized experience, and how they help will differ for each person. Counseling often provides a fresh perspective on your experiences and helps you with self-exploration and building healthy coping tools.

What is the cost, and who is eligible?

Wellness Services is FREE to students currently enrolled at Wake Tech. Students not currently enrolled are welcome to contact Wellness Services for referrals to local community resources.

Do I need an appointment? Is there a long wait? Can I walk in?

We strongly suggest that you schedule an in-person or virtual appointment based on availability. Please check your email for required paperwork. Walk-ins are welcome; however, we will give priority to scheduled appointments.


What if I'm in a crisis situation?

We can provide crisis intervention for students who are on campus and will make any necessary schedule adjustments. Students who are off campus at the time of crisis are advised to call Alliance or Campus Police.


What can I expect when I come in? What is intake?

The intake is the first meeting with your counselor. Paperwork must be completed before your meeting. The counselor will review your forms to better understand your needs. Appointments will last 30 to 45 minutes. The counselor will discuss next steps, follow up appointments or recommend additional resources.

If I come to Wellness Services for counseling, can anyone find out about it?

The counseling process is confidential, which means that we cannot release any information about you except under extreme conditions. If you have concerns or questions, please discuss them with your counselor.

How many sessions will I have?

Wellness Services offers brief, solution-based counseling, usually one to six sessions. Counselors work with students to decide if brief counseling will be enough to address their concerns. If not, our counselors assess the level of care needed and refer those needing intensive psychotherapy or additional services to other professionals, both on and off campus.

Each person seen by our counselors has an individualized treatment plan. To respect confidentiality, we cannot share the reasons why a student may have been seen for more sessions than another student.

Who are the counselors, and how is therapy different from talking to friends?

Therapy differs from the advice of friends and family; it is therapeutic treatment provided by a trained professional. Wellness Services is staffed by clinicians licensed to practice in North Carolina and by graduate-level mental health counselors. They provide developmentally based counseling, assessment and crisis intervention services.

What are peer support groups?

Peer support groups provide a supportive, nonjudgmental environment for students to discuss and process difficulties with others who have had similar experiences. You may feel like you are the only one struggling, so it can be a relief to listen to others and realize you're not alone. Others in the group may come up with ideas for resolving a problem and hold each other accountable along the way.

For more information, email Courteney Matteson: [email protected]

Confidentiality is an important ground rule in support groups; a member who violates it may be dismissed. However, students are encouraged to use discretion and keep in mind that there is no guarantee of absolute privacy when sharing with others.