Out-of-State Student Complaint Process

Wake Tech strives to provide a dynamic learning environment to ensure successful achievement of students' goals by administering sound policies, curricula, instruction and support services. In compliance with the Higher Education Opportunity Act of 2008, institutions offering distance education courses or programs must provide current and prospective students with contact information for filing complaints with the college, its accrediting agency and the state agencies that handle complaints in the students’ states of residence.

Students residing outside North Carolina while taking online courses from Wake Tech who desire to resolve an academic grievance or complaint should first follow Wake Tech’s Student Grievance Procedure or the Student Complaint Procedure outlined in the Student Code of Conduct, Rights and Responsibilities section of the College Catalog (Select Code of Conduct tab; then read Section IV Student Code of Conduct. For general complaints, select Other Complaints tab; Section V).

Complaints should be filed via the online Student Complaint Reporting Form only when there is no other appeal or grievance procedure.

However, if for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with Wake Technical Community College's accrediting agency. Wake Technical Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees. Wake Technical Community College also may offer credentials such as certificates and diplomas at approved degree levels.

Questions about the accreditation of Wake Technical Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling 404-679-4500 or by using information available on SACSCOC's website (www.sacscoc.org).

SACSCOC complaint process

SARA-NC Complaint Process

Students may also file a complaint with State Authorization Reciprocity Agreement-North Carolina. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC complaint process and use the SARA-NC complaint form.

SARA-NC contact information:

North Carolina State Education Assistance Authority
c/o SARA-NC
P.O. Box 41349
Raleigh, NC 27629
855-SARA-1-NC (855-727-2162) or 919-549-8614, extension 4667
www2.ncseaa.edu/SARANC

SARA-NC complaint form

SARA-NC complaint process

Students residing outside of North Carolina while taking online courses at Wake Tech may also file a complaint with their state. Below is a list of agencies in each state responsible for handling complaints regarding out-of-state distance education programs:

State	Agency	Contact
Alabama	Alabama Department of Postsecondary Education	P.O. Box 302000 Montgomery, AL 36130-2000 334-242-1998 Fax: 334-242-0268 Alabama Complaint process
Alaska	Alaska Commission on Postsecondary Education	Kierke Kussart Program Coordinator for Institutional Authorization P.O. Box 110505 Juneau, AK 99811-0505 907-465-6741 [email protected] Alaska complaint process
Arizona	Arizona State Board for Private Postsecondary Education	1400 W. Washington St. Phoenix, AZ 85007 Arizona complaint form
Arkansas	Arkansas Department of Higher Education	425 Main St., Suite 400 Little Rock, AR 72201 501-371-2000 adhe.edu Arkansas complaint form
California	California Department of Consumer Affairs	Consumer Information Center 1625 North Market Blvd. Suite N-112 Sacramento, CA 95834 833-942-1120 [email protected] California complaint process California online complaint form
Colorado	Colorado Department of Higher Education	1560 Broadway, Suite 1600 Denver, CO 80202 Colorado complaint process
Connecticut	Office of Higher Education	61 Woodland St. Hartford, CT 06105-2326 860-947-1822 Connecticut complaint process
Delaware	Delaware Department of Education	Delaware Department of Education Accountability and Performance The Townsend Building 401 Federal St., Suite 2 Dover, DE 19901 302-735-4090 Delaware complaint form
District of Columbia	District of Columbia Education Licensure Commission	810 First St. NE 9th Floor Washington, DC 20002 District of Columbia complaint form
Florida	Florida Department of Education	Commission for Independent Education 325 W. Gaines St. Suite 1414 Tallahassee, FL 32399-0400 Fax: 850-245-3238 [email protected] Florida complaint process
Georgia	Nonpublic Postsecondary Education Commission	2082 E. Exchange Place Suite 220 Tucker, GA 30084-5305 770-414-3300 Fax: 770-414-3309 Georgia complaint rules
Hawaii	Hawaii Postsecondary Education Authorization Program	P.O. Box 541 Honolulu, HI 96809 Hawaii complaint process
Idaho	Idaho Board of Education	650 W. State St. P.O. Box 83720 Boise, ID 83720-0037 208-334-2270 Fax: 208-334-2632 Idaho complaint process
Illinois	Illinois Board of Higher Education	1 N. Old State Capitol Plaza Suite 333 Springfield, IL 62701-1377 217-782-2551 Illinois complaint process
Indiana	Indiana Board for Proprietary Education	Board for Proprietary Education Indiana Commission for Higher Education 101 W. Ohio St. Suite 300 Indianapolis, IN 46204-4206 317-464-4400 www.in.gov/che Indiana complaint process
Iowa	Iowa College Student Aid Commission	430 E. Grand Ave. 5th Floor Des Moines, IA 50309-1920 515-725-3400 Iowa complaint process
Kansas	Kansas Board of Regents	1000 SW Jackson St. Suite 520 Topeka, KS 66612-1368 785-296-3421 Kansas complaint process
Kentucky	Kentucky Council on Postsecondary Education	Director of Postsecondary Licensing Council on Postsecondary Education 1024 Capitol Center Drive Suite 320 Frankfort, KY 40601 Kentucky complaint process
Louisiana	Louisiana Board of Regents Consumer Protection Division Office of the Attorney General	Consumer Protection Division Office of the Attorney General P.O. Box 94005 Baton Rouge, LA 70804-9005 800-351-4889 Louisiana complaint process
Maine	State of Maine Department of Education	23 State House Station Augusta, ME, 04333-0023 Maine complaint form
Maryland	Maryland Higher Education Commission	Office of the Attorney General, Consumer Protection Division 200 St. Paul Place Baltimore, MD 21202 Maryland complaint process
Massachusetts	Massachusetts Board of Higher Education	Alex Nally SARA Coordinator Massachusetts Department of Higher Education One Ashburton Place Room 1401 Boston, MA 02108 617-994-6950 [email protected] Massachusetts complaint process
Michigan	State of Michigan	Department of Licensing & Regulatory Affairs Corporations, Securities & Commercial Licensing Bureau Administrative Services Section-Complaint Intake P.O. Box 30018 Lansing, MI 48909 Michigan complaint form
Minnesota	Registration & Licensing Minnesota Office of Higher Education	1450 Energy Park Drive Suite 350 St. Paul, MN 55108 800-657-3866 Minnesota complaint process
Mississippi	Mississippi Commission on College Accreditation	3825 Ridgewood Road Jackson, MS 39211-6453 601-432-6372 Fax: 601-432-6225 Mississippi complaint process
Missouri	Missouri Department of Higher Education	205 Jefferson St. P.O. Box 1469 Jefferson City, MO 65102-1469 800-473-6757 Fax: 573-751-6635 Missouri complaint process
Montana	Montana University System Office of the Commissioner of Higher Education	2500 Broadway P.O. Box 203201 Helena, MT 59620-3201 406-444-6570 Montana complaint process
Nebraska	Nebraska Coordinating Commission for Postsecondary Education	P.O. Box 95005 Lincoln, NE 68509-5005 402-471-2847 Nebraska complaint process
Nevada	Nevada Commission on Postsecondary Education	1860 E. Sahara Ave. Las Vegas, NV 89104 702-486-7330 Nevada complaint form
New Hampshire	New Hampshire Department of Education, Division of Higher Education, Higher Education	101 Pleasant St. Concord, NH 03301-3852 603-271-3494 New Hampshire complaint form
New Jersey	New Jersey Secretary of Higher Education	20 W. State St. 4th Floor P.O. Box 542 Trenton, NJ 08625-0542 609-292-7225 New Jersey complaint process
New Mexico	New Mexico Higher Education Department	2044 Galisteo St. Suite 4 Santa Fe, NM 87505 505-476-8400 New Mexico complaint process
New York	Office of College and University Evaluation New York State Education Department	89 Washington Ave. Room 969 EBA Albany, NY 12234 518-474-1551 Fax: 518-486-2779 New York complaint process
North Carolina	North Carolina Post-Secondary Education Complaints	North Carolina Post-Secondary Education Complaints c/o Student Complaints 223 S. West St. Suite 1800 Raleigh, NC 27603 919-962-4550 North Carolina complaint policy North Carolina complaint process North Carolina complaint form
North Dakota	Director of Distance Education & State Authorization	600 E. Capital Ave. Bismarck, ND 58501-1217 701-328-2678 North Dakota complaint process
Ohio	Ohio Department of Higher Education	25 S. Front St. Columbus, OH 43215 614-466-6000 Ohio complaint process
Oklahoma	Oklahoma State Regents for Higher Education	655 Research Parkway Suite 200 Oklahoma City, OK 73104 405-225-9100 Oklahoma complaint form
Oregon	Higher Education Coordinating Commission	ATTN: Complaints-ODA 775 Court St. NE Salem, OR 97301 503-947-5716 Oregon complaint process
Pennsylvania	Bureau of Postsecondary & Adult Education Pennsylvania Department of Education	333 Market St., 12th Floor Harrisburg, PA 17126-0333 Pennsylvania complaint form
Puerto Rico	Puerto Rico Council on Higher Education	P.O. Box 19900 San Juan, PR 00910-1900 787-641-7100 Fax: 787-641-2562 Puerto Rico complaint process
Rhode Island	Commissioner of Higher Education Rhode Island Office of Higher Education	Rhode Island Office of the Postsecondary Commissioner 560 Jefferson Blvd. Suite 200 Warwick, RI 02886 401-736-1100 Rhode Island complaint process
South Carolina	South Carolina Commission on Higher Education Academic Affairs & Licensing	1122 Lady St. Suite 300 Columbia, SC 29201 803-737-2260 Fax: 803-737-2297 South Carolina complaint process
South Dakota	South Dakota Board of Regents	306 E. Capitol Ave. Suite 200 Pierre, SD 57501 South Dakota complaint process
Tennessee	Tennessee Higher Education Commission	Division of Postsecondary State Authorization 404 James Robertson Parkway Suite 1900 Nashville, TN 37243 615-741-3605 Tennessee complaint process
Texas	Texas Higher Education Coordinating Board	College Readiness & Success Division P.O. Box 12788 Austin, TX 78711-2788 512-427-6101 Texas complaint form
Utah	Utah Division of Consumer Protection	Utah Division of Consumer Protection 160 East 300 South Salt Lake City, UT 84111 801-530-6601 Utah complaint process
Vermont	Vermont Department of Education	120 State St. Montpelier, VT 05620-2501 802-828-3135 Vermont complaint process
Virginia	Virginia State Council of Higher Education	101 N. 14th St. 10th Floor James Monroe Bldg. Richmond, VA 23219 804-225-2600 Virginia complaint process
Washington	Washington Workforce Training and Education Coordinating Board	Washington Workforce Training and Education Coordinating Board 128 10th Ave. SW P.O. Box 43105 Olympia, WA 98504-3105 360-709-4600 Washington complaint process
West Virginia	West Virginia Higher Education Policy Commission Community & Technical College System of West Virginia	1018 Kanawha Blvd. East Suite 700 Charleston, WV 25301 304-558-4016 West Virginia complaint process
Wisconsin	Wisconsin Educational Approval Board	Department of Safety and Professional Services 1400 E. Washington Ave. Room 112 Madison, WI 53703 608-266-2122 [email protected] Wisconsin complaint process
Wyoming	Wyoming Department of Education	122 W. 25th St. Suite E200 Cheyenne, WY 82002 307-777-7675 Wyoming complaint process

Professional licensure

Currently, Wake Tech does not offer an online program that leads to professional licensure. The college's licensure and certification programs are tied to North Carolina or national certifications. Students seeking to complete licensure or certification programs with Wake Tech and planning to move to another state will need to contact that specific state's licensure board to learn how to obtain a license or certification in that particular state.

Also, you will need to contact the degree program administrator within Wake Tech directly, prior to enrolling in the course or degree program.

Happy Holidays!

Online Learning

Out-of-State Student Complaint Process

SARA-NC Complaint Process

Professional licensure