Out-of-State Student Complaint Process for Online Courses

Wake Tech strives to provide a dynamic learning environment to ensure successful achievement of students' goals by administering sound policies, curricula, instruction, and support services. In compliance with the Higher Education Opportunity Act of 2008, institutions offering distance education courses or programs must provide current and prospective students with contact information for filing complaints with the college, its accrediting agency, and with the state agencies that handle complaints in the students’ states of residence.

Students residing outside of the State of North Carolina while taking online courses from Wake Tech who desire to resolve an academic grievance or complaint should first follow Wake Tech’s Student Grievance Procedure or the Student Complaint Procedure outlined in the Student Code of Conduct, Rights, and Responsibilities section of the College Catalog (Select Code of Conduct tab; then read Section IV Student Code of Conduct. Also for General Complaints Select Other Complaints tab; Section V).  Complaints should be filed via the online Student Complaint Reporting Form only when there is no other appeal or grievance procedure.

However, if for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with Wake Tech’s accrediting agency. Wake Tech is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees, diplomas, and certificates. The contact information for SACSCOC is:

1866 Southern Lane,
Decatur, Georgia 30033-4097
Telephone: 404-679-4500
Website:  http://www.sacscoc.org/
Complaint Process for SACSCOC

State Authorization Reciprocity Agreement-North Carolina
(SARA-NC) Complaint Process

Students may also file a complaint with SARA NC. SARA NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC Complaint process and use the SARA-NC Complaint Form.

SARA-NC Contact Information:

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
T: 855-SARA-1-NC (727-2162)
T: 919-549-8614, ext. 4667

Complaint Form:  http://www.saranc.org/docs/SARA-NC-ComplaintForm.pdf
Complaint Process: http://www.saranc.org/Complaint.html

Students residing outside of North Carolina while taking online courses at Wake Tech may also file a complaint with their state.  Below is a list of agencies in each state responsible for handling complaints regarding out-of-state distance education programs:



Contact information


Alabama Department of Postsecondary Education

P.O. Box 302000
Montgomery, AL 36130-2000
Telephone: 334-242-1998
Fax: 334-242-0268

Complaint Process


Alaska Commission on Postsecondary Education

Kierke Kussart
Program Coordinator for Institutional Authorization
[email protected]

PO Box 110505
Juneau, AK 99811-0505

Complaint Process


Arizona State Board for Private Postsecondary Education

1400 W. Washington St.
Phoenix, AZ 85007

Complaint Form


Arkansas Department of Higher Education

425 Main St., Suite 400
Little Rock, AR 72201
(501) 371-2000


Complaint Form


California Department of Consumer Affairs

Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834
(833) 942-1120
email: [email protected]


General Online Complaint Form


Colorado Department of Higher Education

1560 Broadway, Suite 1600
Denver, CO 80202

Complaint Process


Office of Higher Education

61 Woodland Street
Hartford, CT 06105‐2326
Telephone: 860-947-1822

Complaint Process


Delaware Department of Education

Delaware Department of Education
Accountability and Performance
The Townsend Building
401 Federal Street, Suite 2
Dover, Delaware 19901
(302) 735-4090


District of Columbia

District of Columbia Education Licensure Commission

810 First Street, NE 9th Floor
Washington, DC 20002

Complaint Process


Florida Department of Education

Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Fax: 850-245-3238
[email protected]

Complaint Process


Nonpublic Postsecondary Education Commission

2082 East Exchange Place, Suite 220 
Tucker, GA 30084-5305 
Telephone:  770-414-3300
Fax:  770-414-3309

Complaint Rules


Hawaii Post-secondary Education Authorization Program

P.O. Box 541
Honolulu, HI 96809

Complaint Form


Idaho Board of Education

650 West State Street
P.O. Box 83720
Boise, ID 83720‐0037
Telephone: 208-334-2270
Fax: 208-334-2632

Complaint Process


Illinois Board of Higher Education

1 N Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
Institutional Complaint Hotline:

Complaint Process


Indiana Board for Proprietary Education

Board for Proprietary Education
Indiana Commission for Higher Education
101 West Ohio Street Suite 300
Indianapolis, Indiana 46204-4206
(317) 464-4400


Student Complaints:
Complaint Process


Iowa College Student Aid Commission

430 East Grand Ave.
5th Floor
Des Moines, IA 50309-1920
Telephone: 515-725-3400

College Aid Webpage
Complaint Process


Kansas Board of Regents

1000 SW Jackson Street, Suite 520
Topeka, KS 66612‐1368
Telephone:  785-296-3421

Complaint Process


Kentucky Council on Postsecondary Education

Director of Postsecondary Licensing
Council on Postsecondary Education
1024 Capitol Center Dr.
Suite 320
Frankfort, KY 40601

Complaint Process


Louisiana Board of Regents

Consumer Protection Division
Office of the Attorney General

Consumer Protection Division
Office of the Attorney General
P.O. Box 94005
Baton Rouge, LA 70804-9005
Telephone: 1-800-351-4889

Complaint Process


State of Maine
Department of Education

23 State House Station
Augusta, Maine, 04333-0023


Complaint Form


Maryland Higher Education Commission

Office of the Attorney General, Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202

Complaint Process


Massachusetts Board of Higher Education

Alex Nally
SARA Coordinator
Massachusetts Department of Higher Education
One Ashburton Place; Room 1401
Boston, MA 02108
(617) 994-6950
[email protected]
State SARA Website: www.mass.edu/sara

Complaint Process


State of Michigan

Department of Licensing & Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
Administrative Services Section-Complaint Intake
P.O. Box 30018
Lansing, MI 48909

Complaint Form


Registration & Licensing
Minnesota Office of Higher Education

1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
Telephone: 1-800-657-3866

Complaint Process


Mississippi Commission on College Accreditation

3825 Ridgewood Road
Jackson, MS 39211-6453
Telephone: 601-432-6372
Fax: 601-432-6225

Complaint Process


Missouri Department of Higher Education

205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102‐1469
Telephone: 1-800-473-6757
Fax: 573-751-6635

Complaint Info


Montana University System
Office of the Commissioner of Higher Education

2500 Broadway
P.O. Box 203201
Helena, MT 59620-3201
Telephone: 406-444-6570

Complaint Process


Nebraska Coordinating Commission for Postsecondary Education

P.O. Box 95005
Lincoln, NE 68509-5005
Telephone: 402-471-2847

Filing a Complaint


Nevada Commission on Postsecondary Education

1860 E. Sahara Avenue
Las Vegas, NV 89104
Telephone 702 486-7330

Commission Website

Complaint Process

New Hampshire

New Hampshire Department of Education, Division of Higher Education, Higher Education

101 Pleasant Street
Concord, New Hampshire 03301-3852
(603) 271-3494

Filing a Complaint

New Jersey

New Jersey Secretary of Higher Education

20 West State Street, 4th Floor
P.O. Box 542
Trenton, NJ 08625-0542
Telephone: 609-292-7225

Complaint Process

New Mexico

New Mexico Higher Education Department

2044 Galisteo St., Suite 4
Santa Fe, NM  87505
Telephone: 505-476-8400

Complaint Form

New York

Office of College and University Evaluation
New York State Education Department

89 Washington Ave., Room 969 EBA
Albany,  NY 12234
Telephone: 518-474-1551
Fax: 518-486-2779

Filing a Complaint

North Carolina

North Carolina Post-Secondary Education Complaints

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina Systems Office
910 Raleigh Road
Chapel Hill, North Carolina 27515-2688

Phone: 919-962-4558

Email: [email protected]

North Dakota

Director of Distance Education & State Authorization

600 East Capital Ave.
Bismarck, ND 58501-1217
Telephone: 701‐328‐2678

Filing a Complaint


Ohio Department of Higher Education

25 South Front Street
Columbus, OH 43215
Telephone: 614-466-6000

Filing a Complaint


Oklahoma State Regents for Higher Education

655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Telephone: 405-225-9100

Complaint Process


Higher Education Coordinating Commission


ATTN: Complaints-ODA
775 Court St. NE
Salem, OR 97301
Telephone: 503-947-5716

Complaint Process


Bureau of Postsecondary & Adult Education
Pennsylvania Department of Education

333 Market Street, 12th Floor 
Harrisburg, PA 17126‐0333

Complaint Form

Puerto Rico

Puerto Rico Council on Higher Education

P.O. Box 19900
San Juan, PR 00910-1900
Telephone: 787-641-7100
Fax: 787-641-2562

Complaint Process

Rhode Island

Commissioner of Higher Education
Rhode Island Office of Higher Education

Rhode Island Office of the Postsecondary Commissioners
560 Jefferson Boulevard, Suite 200
Warwick, Rhode Island 02886
Telephone: 401 736-1100

Complaint Procedures
Complaint Form

South Carolina

South Carolina Commission on Higher Education
Academic Affairs & Licensing

1122 Lady St., Suite 300
Columbia, SC 29201
Telephone: 803-737-2260
Fax: 803-737-2297

Complaint Form

South Dakota

South Dakota Board of Regents

306 E. Capitol Ave., Suite 200
Pierre, SD 57501

Complaint Form


Tennessee Higher Education Commission

Division of Postsecondary State Authorization
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Telephone: 615-741-3605

Complaint Process


Texas Higher Education Coordinating Board

College Readiness & Success Division
P.O. Box 12788
Austin, TX 78711-2788
Telephone: 512-427-6101

Complaint Process


Utah Division of Consumer Protection

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
(801) 530-6601

Complaint Process


Vermont Department of Education

120 State Street 
Montpelier, VT 05620‐2501
Telephone: 802-828-3135

Complaint Process


Virginia State Council of Higher Education

101 N. 14th St., 10th Floor
James Monroe Bldg.
Richmond, VA 23219
Telephone: 804-225-2600

Complaint Process


Washington Workforce Training and Education Coordinating Board

Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
P.O. Box 43105
Olympia, Washington 98504-3105
(360) 709-4600

[email protected]

West Virginia

West Virginia Higher Education Policy Commission
Community & Technical College System of West Virginia

1018 Kanawha Blvd. East, Suite 700
Charleston, WV 25301
Telephone: 304-558-4016

Complaint Process


Wisconsin Educational Approval Board

Department of Safety and Professional Services
1400 East Washington Avenue
Room 112
Madison, Wisconsin 53703
(608) 266-2122

Email: [email protected] 
Student Complaints:https://dsps.wi.gov/Pages/Programs/EducationalApproval/Student.aspx


Wyoming Department of Education

122 W. 25th Street Suite E200
Cheyenne, WY 82002
Telephone: 307 777-7675

Complaint Form

Professional Licensure

Currently, Wake Technical Community College does not offer an online program that leads to professional licensure. The college’s licensure and certification programs are either tied to the State of North Carolina or are national certifications. Students seeking to complete licensure or certification programs with Wake Technical Community College and planning to move to another state will need to contact that specific state licensure board to learn how to obtain a license or certification in that particular state.

Also, you will need to contact the degree program administrator within Wake Technical Community College (919-866-5000) directly, prior to enrolling in the course or degree program.