Out-of-State Student Complaint Process for Online Courses
Wake Tech strives to provide a dynamic learning environment to ensure successful achievement of students' goals by administering sound policies, curricula, instruction and support services. In compliance with the Higher Education Opportunity Act of 2008, institutions offering distance education courses or programs must provide current and prospective students with contact information for filing complaints with the college, its accrediting agency and the state agencies that handle complaints in the students’ states of residence.
Students residing outside North Carolina while taking online courses from Wake Tech who desire to resolve an academic grievance or complaint should first follow Wake Tech’s Student Grievance Procedure or the Student Complaint Procedure outlined in the Student Code of Conduct, Rights and Responsibilities section of the College Catalog (Select Code of Conduct tab; then read Section IV Student Code of Conduct. For general complaints, select Other Complaints tab; Section V).
Complaints should be filed via the online Student Complaint Reporting Form only when there is no other appeal or grievance procedure.
However, if for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with Wake Technical Community College's accrediting agency. Wake Technical Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees. Wake Technical Community College also may offer credentials such as certificates and diplomas at approved degree levels.
Questions about the accreditation of Wake Technical Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling 404-679-4500 or by using information available on SACSCOC's website (www.sacscoc.org).
State Authorization Reciprocity Agreement-North Carolina
(SARA-NC) Complaint Process
Students may also file a complaint with SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC complaint process and use the SARA-NC complaint form.
SARA-NC Contact Information:
North Carolina State Education Assistance Authority
c/o SARA North Carolina
P.O. Box 41349
Raleigh, NC 27629
855-SARA-1-NC (855-727-2162) or 919-549-8614, extension 4667
www.saranc.org
Complaint form
Complaint process
Students residing outside of North Carolina while taking online courses at Wake Tech may also file a complaint with their state. Below is a list of agencies in each state responsible for handling complaints regarding out-of-state distance education programs:
| State | Agency | Contact information |
|---|---|---|
| Alabama | Alabama Department of Postsecondary Education | P.O. Box 302000 Montgomery, AL 36130-2000 Telephone: 334-242-1998 Fax: 334-242-0268 Complaint process |
| Alaska | Alaska Commission on Postsecondary Education | Kierke Kussart Program Coordinator for Institutional Authorization 907-465-6741 [email protected] PO Box 110505 Juneau, AK 99811-0505 Complaint process |
| Arizona | Arizona State Board for Private Postsecondary Education | 1400 W. Washington St. Phoenix, AZ 85007 Complaint form |
| Arkansas | Arkansas Department of Higher Education | 425 Main St., Suite 400 Little Rock, AR 72201 501-371-2000 www.adhe.edu Complaint form |
| California | California Department of Consumer Affairs | Consumer Information Center 1625 North Market Blvd., Suite N-112 Sacramento, CA 95834 833-942-1120 email: [email protected] Complaint process General online complaint form |
| Colorado | Colorado Department of Higher Education | 1560 Broadway, Suite 1600 Denver, CO 80202 Complaint process |
| Connecticut | Office of Higher Education | 61 Woodland St. Hartford, CT 06105-2326 Telephone: 860-947-1822 Complaint process |
| Delaware | Delaware Department of Education | Delaware Department of Education Accountability and Performance The Townsend Building 401 Federal St., Suite 2 Dover, DE 19901 302-735-4090 doe.k12.de.us |
| District of Columbia | District of Columbia Education Licensure Commission | 810 First St. NE 9th Floor Washington, DC 20002 Complaint form |
| Florida | Florida Department of Education | Commission for Independent Education 325 W. Gaines St., Suite 1414 Tallahassee, FL 32399-0400 Fax: 850-245-3238 [email protected] Complaint process |
| Georgia | Nonpublic Postsecondary Education Commission | 2082 E. Exchange Place, Suite 220 Tucker, GA 30084-5305 Telephone: 770-414-3300 Fax: 770-414-3309 Complaint rules |
| Hawaii | Hawaii Post-secondary Education Authorization Program | P.O. Box 541 Honolulu, HI 96809 Complaint form |
| Idaho | Idaho Board of Education | 650 W. State St. P.O. Box 83720 Boise, ID 83720-0037 Telephone: 208-334-2270 Fax: 208-334-2632 Complaint process |
| Illinois | Illinois Board of Higher Education | 1 N. Old State Capitol Plaza, Suite 333 Springfield, IL 62701-1377 Institutional Complaint Hotline: 217-782-2551 Complaint process |
| Indiana | Indiana Board for Proprietary Education | Board for Proprietary Education Indiana Commission for Higher Education 101 W. Ohio St., Suite 300 Indianapolis, IN 46204-4206 317-464-4400 www.in.gov/che/2376.htm Student complaints Complaint process |
| Iowa | Iowa College Student Aid Commission | 430 E. Grand Ave. 5th Floor Des Moines, IA 50309-1920 Telephone: 515-725-3400 College aid Complaint process |
| Kansas | Kansas Board of Regents | 1000 SW Jackson St., Suite 520 Topeka, KS 66612-1368 Telephone: 785-296-3421 Complaint process |
| Kentucky | Kentucky Council on Postsecondary Education | Director of Postsecondary Licensing Council on Postsecondary Education 1024 Capitol Center Drive Suite 320 Frankfort, KY 40601 Complaint process |
| Louisiana | Louisiana Board of Regents Consumer Protection Division Office of the Attorney General |
Consumer Protection Division Office of the Attorney General P.O. Box 94005 Baton Rouge, LA 70804-9005 Telephone: 1-800-351-4889 Complaint process |
| Maine | State of Maine Department of Education |
23 State House Station Augusta, ME, 04333-0023 www.maine.gov/doe/learning/highered/sara Complaint form |
| Maryland | Maryland Higher Education Commission | Office of the Attorney General, Consumer Protection Division 200 St. Paul Place Baltimore, MD 21202 Complaint process |
| Massachusetts | Massachusetts Board of Higher Education | Alex Nally SARA Coordinator Massachusetts Department of Higher Education One Ashburton Place; Room 1401 Boston, MA 02108 617-994-6950 [email protected] State SARA website Complaint process |
| Michigan | State of Michigan | Department of Licensing & Regulatory Affairs Corporations, Securities & Commercial Licensing Bureau Administrative Services Section-Complaint Intake P.O. Box 30018 Lansing, MI 48909 Complaint form |
| Minnesota | Registration & Licensing Minnesota Office of Higher Education |
1450 Energy Park Drive, Suite 350 St. Paul, MN 55108 Telephone: 1-800-657-3866 Complaint process |
| Mississippi | Mississippi Commission on College Accreditation | 3825 Ridgewood Road Jackson, MS 39211-6453 Telephone: 601-432-6372 Fax: 601-432-6225 Complaint process |
| Missouri | Missouri Department of Higher Education | 205 Jefferson St. P.O. Box 1469 Jefferson City, MO 65102-1469 Telephone: 1-800-473-6757 Fax: 573-751-6635 Complaint info |
| Montana | Montana University System Office of the Commissioner of Higher Education |
2500 Broadway P.O. Box 203201 Helena, MT 59620-3201 Telephone: 406-444-6570 Complaint process |
| Nebraska | Nebraska Coordinating Commission for Postsecondary Education | P.O. Box 95005 Lincoln, NE 68509-5005 Telephone: 402-471-2847 Filing a complaint |
| Nevada | Nevada Commission on Postsecondary Education | 1860 E. Sahara Ave. Las Vegas, NV 89104 Telephone: 702-486-7330 Commission website Complaint process |
| New Hampshire | New Hampshire Department of Education, Division of Higher Education, Higher Education | 101 Pleasant St. Concord, NH 03301-3852 603-271-3494 Filing a complaint |
| New Jersey | New Jersey Secretary of Higher Education | 20 W. State St., 4th Floor P.O. Box 542 Trenton, NJ 08625-0542 Telephone: 609-292-7225 Complaint process |
| New Mexico | New Mexico Higher Education Department | 2044 Galisteo St., Suite 4 Santa Fe, NM 87505 Telephone: 505-476-8400 Complaint form |
| New York | Office of College and University Evaluation New York State Education Department |
89 Washington Ave., Room 969 EBA Albany, NY 12234 Telephone: 518-474-1551 Fax: 518-486-2779 Filing a complaint |
| North Carolina | North Carolina Post-Secondary Education Complaints | North Carolina Post-Secondary Education Complaints c/o Student Complaints 223 S. West St. Suite 1800 Raleigh, NC 27603 (919) 962-4550 Websites: |
| North Dakota | Director of Distance Education & State Authorization | 600 E. Capital Ave. Bismarck, ND 58501-1217 Telephone: 701-328-2678 Filing a complaint |
| Ohio | Ohio Department of Higher Education | 25 S. Front St. Columbus, OH 43215 Telephone: 614-466-6000 Filing a complaint |
| Oklahoma | Oklahoma State Regents for Higher Education | 655 Research Parkway, Suite 200 Oklahoma City, OK 73104 Telephone: 405-225-9100 Complaint form |
| Oregon | Higher Education Coordinating Commission | ATTN: Complaints-ODA 775 Court St. NE Salem, OR 97301 Telephone: 503-947-5716 Complaint process |
| Pennsylvania | Bureau of Postsecondary & Adult Education Pennsylvania Department of Education |
333 Market St., 12th Floor Harrisburg, PA 17126-0333 Complaint form |
| Puerto Rico | Puerto Rico Council on Higher Education | P.O. Box 19900 San Juan, PR 00910-1900 Telephone: 787-641-7100 Fax: 787-641-2562 Complaint process |
| Rhode Island | Commissioner of Higher Education Rhode Island Office of Higher Education |
Rhode Island Office of the Postsecondary Commissioner 560 Jefferson Blvd., Suite 200 Warwick, RI 02886 Telephone: 401-736-1100 Complaint procedures Complaint form |
| South Carolina | South Carolina Commission on Higher Education Academic Affairs & Licensing |
1122 Lady St., Suite 300 Columbia, SC 29201 Telephone: 803-737-2260 Fax: 803-737-2297 Complaint form |
| South Dakota | South Dakota Board of Regents | 306 E. Capitol Ave., Suite 200 Pierre, SD 57501 Complaint form |
| Tennessee | Tennessee Higher Education Commission | Division of Postsecondary State Authorization 404 James Robertson Parkway, Suite 1900 Nashville, TN 37243 Telephone: 615-741-3605 Complaint process |
| Texas | Texas Higher Education Coordinating Board | College Readiness & Success Division P.O. Box 12788 Austin, TX 78711-2788 Telephone: 512-427-6101 Complaint process |
| Utah | Utah Division of Consumer Protection | Utah Division of Consumer Protection 160 East 300 South Salt Lake City, UT 84111 801-530-6601 Complaint process |
| Vermont | Vermont Department of Education | 120 State St. Montpelier, VT 05620-2501 Telephone: 802-828-3135 Complaint process |
| Virginia | Virginia State Council of Higher Education | 101 N. 14th St., 10th Floor James Monroe Bldg. Richmond, VA 23219 Telephone: 804-225-2600 Complaint process |
| Washington | Washington Workforce Training and Education Coordinating Board | Washington Workforce Training and Education Coordinating Board 128 10th Ave. SW P.O. Box 43105 Olympia, WA 98504-3105 360-709-4600 Complaint process |
| West Virginia | West Virginia Higher Education Policy Commission Community & Technical College System of West Virginia |
1018 Kanawha Blvd. East, Suite 700 Charleston, WV 25301 Telephone: 304-558-4016 Complaint process |
| Wisconsin | Wisconsin Educational Approval Board | Department of Safety and Professional Services 1400 E. Washington Ave. Room 112 Madison, WI 53703 608-266-2122 Email: [email protected] Website: dsps.wi.gov/Pages/Programs/EducationalApproval/Default.aspx Student Complaints |
| Wyoming | Wyoming Department of Education | 122 W. 25th St., Suite E200 Cheyenne, WY 82002 Telephone: 307-777-7675 Complaint form |
Professional licensure
Currently, Wake Tech does not offer an online program that leads to professional licensure. The college's licensure and certification programs are tied to North Carolina or national certifications. Students seeking to complete licensure or certification programs with Wake Tech and planning to move to another state will need to contact that specific state's licensure board to learn how to obtain a license or certification in that particular state.
Also, you will need to contact the degree program administrator within Wake Tech directly, prior to enrolling in the course or degree program.
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