Wake Tech strives to provide a dynamic learning environment to ensure successful achievement of students' goals by administering sound policies, curricula, instruction and support services. In compliance with the Higher Education Opportunity Act of 2008, institutions offering distance education courses or programs must provide current and prospective students with contact information for filing complaints with the college, its accrediting agency and the state agencies that handle complaints in the students’ states of residence.
Students residing outside North Carolina while taking online courses from Wake Tech who desire to resolve an academic grievance or complaint should first follow Wake Tech’s Student Grievance Procedure or the Student Complaint Procedure outlined in the Student Code of Conduct, Rights and Responsibilities section of the College Catalog (Select Code of Conduct tab; then read Section IV Student Code of Conduct. For general complaints, select Other Complaints tab; Section V).
Complaints should be filed via the online Student Complaint Reporting Form only when there is no other appeal or grievance procedure.
However, if for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with Wake Technical Community College's accrediting agency. Wake Technical Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees. Wake Technical Community College also may offer credentials such as certificates and diplomas at approved degree levels.
Questions about the accreditation of Wake Technical Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling 404-679-4500 or by using information available on SACSCOC's website (www.sacscoc.org).
SARA-NC Complaint Process
Students may also file a complaint with State Authorization Reciprocity Agreement-North Carolina. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC complaint process and use the SARA-NC complaint form.
SARA-NC contact information:
North Carolina State Education Assistance Authority
c/o SARA-NC
P.O. Box 41349
Raleigh, NC 27629
855-SARA-1-NC (855-727-2162) or 919-549-8614, extension 4667
www5.ncseaa.edu/SARANC
Students residing outside of North Carolina while taking online courses at Wake Tech may also file a complaint with their state. Below is a list of agencies in each state responsible for handling complaints regarding out-of-state distance education programs:
| State | Agency | Contact |
|---|---|---|
| Alabama | Alabama Department of Postsecondary Education | P.O. Box 302000 |
| Alaska | Alaska Commission on Postsecondary Education | Kierke Kussart |
| Arizona | Arizona State Board for Private Postsecondary Education | 1400 W. Washington St. |
| Arkansas | Arkansas Department of Higher Education | 425 Main St., Suite 400 |
| California | California Department of Consumer Affairs | Consumer Information Center |
| Colorado | Colorado Department of Higher Education | 1560 Broadway, Suite 1600 |
| Connecticut | Office of Higher Education | 61 Woodland St. |
| Delaware | Delaware Department of Education | Delaware Department of Education |
| District of Columbia | District of Columbia Education Licensure Commission | 810 First St. NE |
| Florida | Florida Department of Education | Commission for Independent Education |
| Georgia | Nonpublic Postsecondary Education Commission | 2082 E. Exchange Place |
| Hawaii | Hawaii Postsecondary Education Authorization Program | P.O. Box 541 |
| Idaho | Idaho Board of Education | 650 W. State St. |
| Illinois | Illinois Board of Higher Education | 1 N. Old State Capitol Plaza Suite 333 |
| Indiana | Indiana Board for Proprietary Education | Board for Proprietary Education |
| Iowa | Iowa College Student Aid Commission | 430 E. Grand Ave. |
| Kansas | Kansas Board of Regents | 1000 SW Jackson St. |
| Kentucky | Kentucky Council on Postsecondary Education | Director of Postsecondary Licensing |
| Louisiana | Louisiana Board of Regents Consumer Protection Division Office of the Attorney General | Consumer Protection Division |
| Maine | State of Maine Department of Education | 23 State House Station |
| Maryland | Maryland Higher Education Commission | Office of the Attorney General, Consumer Protection Division |
| Massachusetts | Massachusetts Board of Higher Education | Alex Nally |
| Michigan | State of Michigan | Department of Licensing & Regulatory Affairs |
| Minnesota | Registration & Licensing Minnesota Office of Higher Education | 1450 Energy Park Drive |
| Mississippi | Mississippi Commission on College Accreditation | 3825 Ridgewood Road |
| Missouri | Missouri Department of Higher Education | 205 Jefferson St. |
| Montana | Montana University System Office of the Commissioner of Higher Education | 2500 Broadway |
| Nebraska | Nebraska Coordinating Commission for Postsecondary Education | P.O. Box 95005 |
| Nevada | Nevada Commission on Postsecondary Education | 1860 E. Sahara Ave. |
| New Hampshire | New Hampshire Department of Education, Division of Higher Education, Higher Education | 101 Pleasant St. |
| New Jersey | New Jersey Secretary of Higher Education | 20 W. State St. |
| New Mexico | New Mexico Higher Education Department | 2044 Galisteo St. |
| New York | Office of College and University Evaluation New York State Education Department | 89 Washington Ave. |
| North Carolina | North Carolina Post-Secondary Education Complaints | North Carolina Post-Secondary Education Complaints |
| North Dakota | Director of Distance Education & State Authorization | 600 E. Capital Ave. |
| Ohio | Ohio Department of Higher Education | 25 S. Front St. |
| Oklahoma | Oklahoma State Regents for Higher Education | 655 Research Parkway |
| Oregon | Higher Education Coordinating Commission | ATTN: Complaints-ODA |
| Pennsylvania | Bureau of Postsecondary & Adult Education Pennsylvania Department of Education | 333 Market St., 12th Floor |
| Puerto Rico | Puerto Rico Council on Higher Education | P.O. Box 19900 |
| Rhode Island | Commissioner of Higher Education Rhode Island Office of Higher Education | Rhode Island Office of the Postsecondary Commissioner |
| South Carolina | South Carolina Commission on Higher Education Academic Affairs & Licensing | 1122 Lady St. |
| South Dakota | South Dakota Board of Regents | 306 E. Capitol Ave. |
| Tennessee | Tennessee Higher Education Commission | Division of Postsecondary State Authorization |
| Texas | Texas Higher Education Coordinating Board | College Readiness & Success Division |
| Utah | Utah Division of Consumer Protection | Utah Division of Consumer Protection |
| Vermont | Vermont Department of Education | 120 State St. |
| Virginia | Virginia State Council of Higher Education | 101 N. 14th St. |
| Washington | Washington Workforce Training and Education Coordinating Board | Washington Workforce Training and Education Coordinating Board |
| West Virginia | West Virginia Higher Education Policy Commission Community & Technical College System of West Virginia | 1018 Kanawha Blvd. East Suite 700 |
| Wisconsin | Wisconsin Educational Approval Board | Department of Safety and Professional Services |
| Wyoming | Wyoming Department of Education | 122 W. 25th St. |
Professional licensure
Currently, Wake Tech does not offer an online program that leads to professional licensure. The college's licensure and certification programs are tied to North Carolina or national certifications. Students seeking to complete licensure or certification programs with Wake Tech and planning to move to another state will need to contact that specific state's licensure board to learn how to obtain a license or certification in that particular state.
Also, you will need to contact the degree program administrator within Wake Tech directly, prior to enrolling in the course or degree program.
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