ITS Help Topics

Contact ITS HelpDesk For Support
[email protected]
Monday - Friday: 7 a.m. - 8 p.m.

Service desk hours

Southern Wake Campus
Building B, Room 130
Scott Northern Wake Campus
Building H, Room 151
Perry Health Sciences Campus
Building A, Room 120
RTP Campus
Building 1, Room 115
Monday - Thursday
8 a.m. - 6 p.m.
8 a.m. - 5 p.m.
Call for hours
Monday, Wednesday, Friday
8 a.m. - 12 p.m.
Tuesday - Thursday
8 a.m. - 12 p.m.

Account and password Q & A:

What is my Key Account, and how do I set it up?

Your Wake Tech Key Account is the username and password combination you will use to access all Wake Tech sites and resources. Anywhere that refers to a "Key Account Login" or a "Username and Password" refers to these credentials.

I can't log in. What do I do?

When logging in to a Wake Tech site, make sure you are typing your Key Account username in all lowercase letters. This is especially important to note when logging in to a site on a mobile phone or tablet, as quite often these devices often automatically capitalize the first letter of a word typed into a text box.

How to reset a password

What is multi-factor authentication?

To better secure the Wake Tech network and enhance our overall cybersecurity posture, students will soon begin utilizing multi-factor authentication (MFA).  MFA is the practice of requiring additional forms of authentication to log in to the Wake Tech network. Texts, phone calls or a smartphone authentication app are the accepted methods.

How do I set up multi-factor authentication?

Wake Tech's MFA User Guide has detailed instructions on how to set it up.

How often do I have to use multi-factor authentication?

Only when "risky" activities, such as a new device or location, are detected.

I have a different question about my password.

Contact the IT Service Desk at 919-866-7000 for assistance troubleshooting your password.

Registering for classes

Who can help me pick my classes?

For assistance selecting classes, contact academic advisor. You can reach Academic Advising at 919-866-5474 or visit the advising office on any campus.

I have a question about course registration and registration holds.

Degree students

  • Registration holds are indicated by the red text presented at the top of the "Register and Drop Sections" page. Please carefully read all messages, as there may be more than one hold applied to a course.
  • If there is no red text, make sure that you have not selected both the "Action for ALL Pref. Sections" option and an action for each individual preferred section. This will cause an error. You need to choose individual actions only if you wish to perform multiple actions at once, such as register for one course and waitlist for another.
  • For assistance with site malfunction, call the IT Service Desk at 919-866-7000.
  • If you are unable to register because you have no registration priority, contact the Registrar's Office.

All other questions about courses or course registration should be directed to the Registrar's Office at 919-866-5700 or [email protected]

Workforce Continuing Education students

Workforce Continuing Education students should contact the Workforce Continuing Education Registrar’s office at 919-334-1631 or email [email protected]

I have a question about Microsoft Office 365 student email.

Why can't I log into my email account?

  • You must wait 24 hours after activation before you attempt to log into your student email account.
  • Workforce Continuing Education (WCE) students also receive student email addresses and are used to take WCE classes. Personal email addresses are no longer allowed in WCE courses.

I can't see some of my new emails when they come in. How do I fix that?

  • If your emails are being filtered into the Clutter folder, click the Settings gear icon and choose Mail under Your App Settings. On the Options page that loads, under "Mail > Automatic Processing > Clutter," uncheck the "Separate items identified as clutter" box and save. Then return to your inbox. This will stop new mail from being moved. You will then need to move the contents of the Clutter folder back into the inbox and delete the folder.
  • If your emails are getting separated into Focused and Other inboxes, click the Filter menu at the top of the inbox (to the left of the reading pane) and uncheck "Show Focused Inbox."

Making a payment

I need help making a payment.

For assistance with both full payments and payment plans, contact the Cashier's Office at 919-866-5900.

Parent/guardian/spouse access

I'm a student and I want to give my parent or spouse access to my records and information.

  1. Log into Self-Service with your Key Account.
  2. Select "Parent/Proxy Access" under your user ID in the upper right corner. Depending on whether the parent/proxy information is a possible duplicate of someone already in Wake Tech's system, the request might be processed immediately in the system, or it might be pending and need research by the Registrar's Office.
  3. Once access is granted, an email will be sent with confirmation and user ID/password information that you can provide to your parent(s) or spouse. They can then access your information online through Self-Service

If you have any further questions or have a problem, call the Registrar's Office at 919-866-5700.

I'm a parent/guardian/spouse and can't log in to the account my student made for me.

For assistance with a parent, guardian or spouse account password, please contact the IT Service Desk at 919-866-7000.

ID badges and parking passes

How do I get my ID badge and parking pass?

  • All students using on-campus facilities are required to obtain a Wake Tech ID badge and parking decal. These can be obtained at the Campus Police office on any campus. For a list of locations and hours, visit the Campus Police website.
    • Your ID badge will allow you to access libraries, testing centers, ILCs and more. To obtain one, you will need to present a valid official photo ID, such as a driver's license, passport, or military ID (DD214).
    • Your parking decal will allow you to park your vehicle in any student parking lot on any campus. To obtain one, you will need to present your valid vehicle registration card. You will also need to know your license plate number and characteristic information about your car in order to fill in the decal request form. You can download and fill it out in advance from the Campus Police website.

Contacting my advisor or instructor

How do I contact my advisor or instructor?

  • Contact information for each of your instructors is located in Blackboard, on the "Instructor Information" page for each course.
  • Contact information for your advisor can always be found on the "Plan & Schedule" page of Self-Service on the Advising tab. You can also call the Advising Office at 919-866-5474 or email [email protected].
  • Contact information can also be located using the Employee Directory.

I have a question about applying to Wake Tech.

Blackboard, Moodle or eLearning Intro Q & A:

How do I log in to Blackboard and Moodle?

  • To login to Blackboard or Moodle, use your Wake Tech Key Account. See Key Account Activation for more information.
  • Assistance with Blackboard and Moodle logins are handled through the ITS Helpdesk.

What is the eLearning Intro, and how does it work?

  • Completion of the eLearning Intro is required for all students who wish to take online courses at Wake Tech. To locate it, look at your Courses tab in Blackboard.
  • In order to pass the eLearning Intro, you must get a grade of 90% or better on each section. If you pass a section pre-test with a grade of 90% or better, then you are not required to complete the section and may move to the next one. Otherwise, you must complete all activities contained in the section and then receive a grade of 90% or better on the post-test. You may take the post-test as many times as necessary to receive a satisfactory grade.
  • You must wait 2.5 hours after completing the eLearning Intro before you attempt to register for online courses, to allow for completion credit to be transferred into WebAdvisor.
  • Workforce Continuing Education students are not required to take eLearning Intro.

Where do I find my courses?

  • Curriculum Education courses are found in BlackBoard.
    • New courses are not available in Blackboard until 7 a.m. on the first day of the semester. After the first day of the semester, new courses appear at 7 a.m. the day after you are enrolled in the course.
  • Workforce Continuing Education courses are found in Moodle.
    • New courses are not available in Moodle until 7 a.m. on the first day of the class.

Why did my course disappear?

  • Courses can be dropped without notice if a student fails to arrange payment by the payment deadline.
  • Courses can be dropped without notice for failing to take the course entry quiz. This quiz takes only a few minutes to complete and is not for a grade. Completing it indicates that a student has accessed their class for the first time.
  • If your courses disappear without notice, notify your instructor and contact the Registrar's Office at 919-866-5700 or [email protected].

I have a different question about BlackBoard, Moodle or the eLearning Intro.

  • If you are having problems with Blackboard or ELI, call the Blackboard help line at 919-866-7000. Choose Option 1 for student assistance, then 1 again for BlackBoard-related issues.
  • If you need assistance with Moodle, contact your instructor first. If you need additional help, email [email protected].

  • If you are having problems with Moodle, email eLearning support staff at [email protected]

  • If you are having problems with course enrollment, call the Registrar's Office at 919-866-5700.