Learn a variety of skills for a role as an income maintenance caseworker for the North Carolina Division of Social Services (DSS), determining eligibility for services. These intensive, hands-on, interactive courses provide an overview of DSS and the NCFAST data-entry system and build data entry, keyboarding, interviewing, workplace success and customer service skills.
Each class should be registered for separately:
Successfully completing Human Services Exploration: DSS Caseworker (NCFAST) is required to register for Income Maintenance Caseworker - NCFAST.
Become proficient using the NCFAST application and build skills in communication, interviewing, time management, and gathering, compiling and analyzing data.
The courses are the first of a two-part training program that can serve as a pathway to further training. DSS partnered with the Capital Area Workforce Development Board to offer this opportunity.