In compliance with the Higher Education Opportunity Act of 2008, institutions offering distance education courses or programs must provide current and prospective students with contact information for filing complaints with the college, its accrediting agency and the state agencies that handle complaints in the students' states of residence.
Students taking Wake Tech online courses who reside outside North Carolina and want to resolve an academic grievance or complaint should first follow Wake Tech's Student Grievance Procedure or the Student Complaint Procedure outlined in the Student Code of Conduct, Rights and Responsibilities section of the College Catalog (Select Code of Conduct tab. For general complaints, select Other Complaints tab).
Complaints should be filed via the online Student Complaint Reporting Form only when there is no other appeal or grievance procedure.
If for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with the college's accrediting agency. Wake Technical Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees. Wake Technical Community College also may offer credentials such as certificates and diplomas at approved degree levels.
Questions about the accreditation of Wake Technical Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling 404-679-4500 or by using information available on SACSCOC's website (www.sacscoc.org).
Students may also file a complaint with State Authorization Reciprocity Agreement-North Carolina. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC complaint process and use the SARA-NC complaint form.
Contact information:
SARA-NC
c/o North Carolina State Education Assistance Authority
P.O. Box 41349
Raleigh, NC 27629
Phone: 855-SARA-1-NC (855-727-2162) or 919-549-8614, extension 4667
Website: www2.ncseaa.edu/SARANC
Students residing outside of North Carolina while taking online courses at Wake Tech may also file a complaint with the agency in their state responsible for handling complaints regarding out-of-state distance education programs.
P.O. Box 302000
Montgomery, AL 36130-2000
334-242-1998
Fax: 334-242-0268
www.accs.edu
Program Coordinator for Institutional Authorization
P.O. Box 110505
Juneau, AK 99811-0505
907-465-6741
[email protected]
acpe.alaska.gov
1740 W. Washington St.
Phoenix, AZ 85007
602-542-5716
ppse.az.gov
425 Main St.
Suite 400
Little Rock, AR 72201
501-371-2000
adhe.edu
Consumer Information Center
1625 North Market Blvd.
Suite N-112
Sacramento, CA 95834
833-942-1120
[email protected]
www.dca.ca.gov
1560 Broadway
Suite 1600
Denver, CO 80202
303-862-3001
cdhe.colorado.gov
61 Woodland St.
Hartford, CT 06105-2326
860-947-1822
www.ohe.ct.gov
Delaware Higher Education Office
401 Federal St.
Suite 2
Dover, DE 19901
302-735-4090
education.delaware.gov
810 First St. NE
9th Floor
Washington, DC 20002
202-727-6436
helc.osse.dc.gov
Commission for Independent Education
325 W. Gaines St.
Suite 1414
Tallahassee, FL 32399-0400
850-245-3200
Fax: 850-245-3238
[email protected]
www.fldoe.org/policy/cie
2082 E. Exchange Place
Suite 220
Tucker, GA 30084-5305
770-414-3300
Fax: 770-414-3309
gnpec.georgia.gov
P.O. Box 541
Honolulu, HI 96809
808-586-7327
cca.hawaii.gov/hpeap
650 W. State St.
P.O. Box 83720
Boise, ID 83720-0037
208-334-2270
Fax: 208-334-2632
boardofed.idaho.gov
1 N. Old State Capitol Plaza
Suite 333
Springfield, IL 62701-1377
217-782-2551
www.ibhe.org
Board for Proprietary Education
101 W. Ohio St.
Suite 300
Indianapolis, IN 46204-4206
317-464-4400
www.in.gov/che
400 E. 14th St.
Des Moines, IA 50319
515-281-5294
educate.iowa.gov
1000 SW Jackson St.
Suite 520
Topeka, KS 66612-1368
785-296-3421
www.kansasregents.gov
Director of Postsecondary Licensing
100 Airport Road
Second Floor
Frankfort, KY 40601
502-573-1555
cpe.ky.gov
1201 N. 3rd St.
Suite 6-200
Baton Rouge, LA 70802
225-342-4253
www.laregents.edu
23 State House Station
Augusta, ME 04333-0023
207-624-6600
www.maine.gov/doe/home
6 N. Liberty St.
Baltimore, MD 21201
410-767-3300
mhec.maryland.gov/Pages/default.aspx
SARA Coordinator
One Ashburton Place
Room 1401
Boston, MA 02108
617-994-6950
[email protected]
www.mass.edu
Administrative Services Section-Complaint Intake
P.O. Box 30018
Lansing, MI 48909
517-335-9700
www.michigan.gov/lara
Registration & Licensing
1450 Energy Park Drive
Suite 350
St. Paul, MN 55108
800-657-3866
www.ohe.state.mn.us
3825 Ridgewood Road
Jackson, MS 39211-6453
601-432-6372
Fax: 601-432-6225
www.mississippi.edu/mcca
301 W. High St.
P.O. Box 1469
Jefferson City, MO 65102-1469
800-473-6757
Fax: 573-751-6635
dhewd.mo.gov
2500 Broadway
P.O. Box 203201
Helena, MT 59620-3201
406-444-6570
mus.edu/che
P.O. Box 95005
Lincoln, NE 68509-5005
402-471-2847
ccpe.nebraska.gov
1860 E. Sahara Ave.
Las Vegas, NV 89104
702-486-7330
cpe.nv.gov
Division of Higher Education
25 Hall St.
Concord, NH 03301-3860
603-271-3494
www.education.nh.gov
1 John Fitch Plaza
10th Floor
P.O. Box 542
Trenton, NJ 08625-0542
609-292-7225
www.nj.gov/highereducation
2044 Galisteo St.
Suite 4
Santa Fe, NM 87505
505-476-8400
https://hed.nm.gov/
89 Washington Ave.
Room 969 EBA
Albany, NY 12234
518-474-3852
Fax: 518-486-2779
www.nysed.gov
223 S. West St.
Suite 1800
Raleigh, NC 27603
919-962-4550
www.northcarolina.edu/post-secondary-education-complaints
Director of Distance Education & State Authorization
600 E. Boulevard Ave.
Bismarck, ND 58505-0230
701-328-2678
ndus.edu/state-authorization-sara
25 S. Front St.
Columbus, OH 43215
614-466-6000
highered.ohio.gov
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
405-225-9100
okhighered.org
ATTN: Complaints-ODA
775 Court St. NE
Salem, OR 97301
503-947-5716
www.oregon.gov/highered/pages/default.aspx
Bureau of Postsecondary & Adult Education
333 Market St.
12th Floor
Harrisburg, PA 17126-0333
717-783-6788
www.pa.gov/agencies/education
P.O. Box 9023271
San Juan, PR 00902-3271
787-722-2121
Fax: 787-641-2573
agencias.pr.gov/agencias/cepr/inicio/Pages/default.aspx
Postsecondary Commissioner
80 Washington St.
2nd Floor
Providence, RI 02903
401-736-1100
riopc.edu
Academic Affairs & Licensing Office
1122 Lady St.
Suite 400
Columbia, SC 29201
803-737-2260
Fax: 803-737-2297
www.che.sc.gov
306 E. Capitol Ave.
Suite 200
Pierre, SD 57501
605-773-3455
sdbor.edu
Division of Postsecondary State Authorization
312 Rosa Parks Ave.
9th Floor
Nashville, TN 37243
615-741-3605
www.tn.gov/thec/for-institutions/postsecondary-state-authorization
College Readiness & Success Division
P.O. Box 12788
Austin, TX 78711-2788
512-427-6101
www.highered.texas.gov
160 East 300 South
Salt Lake City, UT 84111
801-530-6601
dcp.utah.gov
1 National Life Drive
Montpelier, VT 05620-2501
802-828-1130
education.vermont.gov
101 N. 14th St.
10th Floor
Richmond, VA 23219
804-225-2600
www.schev.edu
128 10th Ave. SW
P.O. Box 43105
Olympia, WA 98504-3105
360-709-4600
wtb.wa.gov
2001 Union Carbide Drive
Building 2000
South Charleston, WV 25303
304-558-2101
www.wvhepc.edu
Department of Safety and Professional Services
4822 Madison Yards Way
Madison, WI 53705
608-266-2112
[email protected]
dsps.wi.gov/Pages/Programs/EducationalApproval/Default.aspx
122 W. 25th St.
Suite E200
Cheyenne, WY 82002
307-777-7675
edu.wyoming.gov
Professional licensure
Wake Tech does not offer an online program that leads to professional licensure. The college's licensure and certification programs are tied to North Carolina or national certifications. Any student seeking to complete licensure or certification programs with Wake Tech and planning to move to another state will need to contact that specific state's licensure board to learn how to obtain a license or certification in that state.
The student also will need to contact the Wake Tech degree program administrator prior to enrolling in the course or degree program.
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