ITS strives to support student learning, facilitate faculty teaching and enhance college operations through the efficient use of information technology. The department is divided into five units that are organized around the unique needs of a community college the size of Wake Tech:

Office of the CIO

  • Project management
  • IT budgets and purchasing
  • Business relationship management
  • Vendor management
  • IT governance

Data Security

  • Centralize monitoring of IT security functions
  • Develop standards policies and procedures
  • Incident and risk management
  • Security compliance

Enterprise Solutions

  • Business analysis
  • Applications development
  • Learning management system support and administration
  • Administrative computing

Infrastructure and Operations

  • Communications and collaboration
  • End-user device provisioning
  • Infrastructure
  • Network and cloud integration

End-User Services

  • Classroom and end-user device provisioning
  • End-user support triage (Level 1)
  • End-user support escalations (Level 2)
  • Helpdesk call center
  • End-user device support
  • End-user application support
  • Audio/visual implementation and support

To reach the Helpdesk, call 919-866-7000 or email [email protected].

For EPIC and eLearning Intro questions, call 919-866-5623 or 919-866-5470 or email [email protected].