Information Technology Services

ITS strives to support student learning, facilitate faculty teaching and enhance college operations through the efficient use of information technology. The department is divided into five units that are organized around the unique needs of a community college the size of Wake Tech:

Office of the CIO

Project management
IT budgets and purchasing
Business relationship management
Vendor management
IT governance

Data Security

Centralize monitoring of IT security functions
Develop standards policies and procedures
Incident and risk management
Security compliance

Enterprise Solutions

Business analysis
Applications development
Learning management system support and administration
Administrative computing

Infrastructure and Operations

Communications and collaboration
End-user device provisioning
Infrastructure
Network and cloud integration

End-User Services

Classroom and end-user device provisioning
End-user support triage (Level 1)
End-user support escalations (Level 2)
Helpdesk call center
End-user device support
End-user application support
Audio/visual implementation and support

To reach the Helpdesk, call 919-866-7000 or email [email protected].

For EPIC and eLearning Intro questions, call 919-866-5623 or 919-866-5470 or email [email protected].

Congratulations graduates!

College Administration

Information Technology Services