Workforce Training

Business Training

Wake Tech’s business training programs are designed to boost your resume and sharpen the skills employers value.

Gain practical knowledge in areas like Lean Six Sigma, notary services, developing clear organizational procedures and communicating effectively across generations and cultures. Whether you’re looking to advance your career or expand your skill set, our courses give you the tools to stand out in today's workplace.

Ready to land your dream job? Get resume tips and interview coaching at Wake Tech's Career Services Office.

Business Career Field Courses

Effective Business Writing

In today's workplace, clear and professional writing is essential to effective communication. This foundational workshop introduces participants to core business writing principles and provides hands-on opportunities to apply them in realistic scenarios. Participants explore the goals of workplace writing and build skills to create clear, concise and professional messages using practical tools and strategies that support everyday communication.

Course Objectives

Write clear and purposeful business messages

Organize written communication to ensure that ideas are clear and actionable

Use an appropriate professional tone in workplace writing

Review and revise writing to improve clarity and effectiveness


Outline of Instruction

Identify common writing situations and challenges

Explore the goals of written communication and examine how purpose and audience shape effective messages

Practice revising for clarity, structure and professionalism with real-life examples

Review practical tools, checklists and resources; identify ways to apply learning to workplace needs


Contact Hours

4

CEUs

Yes

Industry Standard, State or National Certification

Certification

None

Website

None

Certification Learning Outcomes/Requirements

CE or CU Articulation

No

Prerequisites

N/A

Learning Supplies Needed

See section details for textbook and technology requirements.

Clinical Site/Special Facilities

N/A

Requirements for Successful Completion

100% attendance

Accreditation/Special Approval Requirements

N/A

Intended Audience

This workshop is designed for workplace training but is also ideal for anyone seeking improvement in their written communication.

Specific Industry or Business Support Needs

N/A

Wake County Need for Industry Positions

N/A

Industry or Job Titles Related to Training Outcomes for Employment

Related Courses

Course Contact Information

Community & Career Education Staff
919-532-5700
[email protected]

No active courses available at this time.

To be notified when this course becomes available, please use Wake Tech’s Notify Me service .

GenAI Foundations Workshop

Designed to build confidence with Generative AI in the workplace, this workshop introduces core GenAI concepts, popular tools and effective prompting techniques. Participants practice using AI for common work tasks such as drafting communications, conducting research, organizing projects and boosting productivity, with an emphasis on safe, ethical and responsible use. The workshop also explores emerging capabilities, including multimodal AI and introductory agent-based workflows.

Course Objectives

Explain core Generative AI concepts and terminology

Use GenAI safely and responsibly, applying ethical considerations and governance-aligned behaviors in a workplace setting

Select appropriate GenAI platforms and tools based on task needs and productivity goals

Write and refine effective prompts using practical techniques to improve accuracy, clarity and usefulness of outputs

Apply GenAI to real workplace use cases, including research/writing, data analysis, project work, communications and business productivity workflows


Outline of Instruction

Generative AI 101: Core Concepts & Terminology

Safe and Ethical Use Considerations

GenAI Platform & Tools Overview (ChatGPT/Copilot/Gemini/Claude)

The Art and Science of Effective Prompting

Foundational Use Cases for GenAI: Research and Writing, Data Analysis, Project Management, Marketing

Getting Creative with GenAI: Multimodal Examples with Images, Audio and Video

GenAI for Everyday Productivity

Intro to AI Agents: Chatbots and Virtual Assistants

Responsible AI and Governance

Advanced-Use Cases with Agentic AI Concepts


Contact Hours

8

CEUs

Yes

Industry Standard, State or National Certification

Certification

None

Website

None

Certification Learning Outcomes/Requirements

CE or CU Articulation

No

Prerequisites

N/A

Learning Supplies Needed

See section details for more information about textbook and technology requirements.

Clinical Site/Special Facilities

N/A

Requirements for Successful Completion

100% attendance

Accreditation/Special Approval Requirements

N/A

Intended Audience

This workshop is designed for workplace training but is ideal for anyone looking for a foundational understanding of generative AI.

Specific Industry or Business Support Needs

N/A

Wake County Need for Industry Positions

N/A

Industry or Job Titles Related to Training Outcomes for Employment

Related Courses

Course Contact Information

Community & Career Education Staff
919-532-5700
[email protected]

No active courses available at this time.

To be notified when this course becomes available, please use Wake Tech’s Notify Me service .

The AI Advantage: Tools, Prompts and Strategies You Need to Stay Competitive at Work

Gain the skills to leverage AI effectively, using prompts and tools that make it a powerful support in your workflow. Learn essential generative AI concepts, practical applications and ethical considerations while practicing hands-on exercises with tools you can use immediately. From drafting documents and summarizing information to brainstorming ideas and automating routine tasks, this course helps you build confidence, work more efficiently and use AI strategically to make a meaningful impact at work.

Course Objectives

Identify and describe key AI concepts, terminology, common applications and the notion of an AI-augmented workplace

Construct effective prompts that produce accurate and useful AI-generated output

Use AI tools to generate, summarize and organize information for common workplace tasks

Explain ethical considerations related to AI use, including data privacy, bias and responsible use


Outline of Instruction

The AI Revolution: Understanding the AI-Augmented Workplace

AI Tool Survey & Industry-Specific Applications

The Art of the Prompt: Mastering the AI Conversation

Advanced Prompting & the "AI Persona" Strategy

Productivity & Efficiency: Integrating AI into Your Workflow

Forecasting the Impact: Industries & Roles Transformed

The Next Horizon: Understanding Agentic AI

AI-Proofing: Becoming a High-Value Collaborator


Contact Hours

24

CEUs

Yes

Industry Standard, State or National Certification

Certification

None

Website

None

Certification Learning Outcomes/Requirements

CE or CU Articulation

No

Prerequisites

N/A

Learning Supplies Needed

For the most up-to-date textbook and technology requirements, please check the section details.

Clinical Site/Special Facilities

N/A

Requirements for Successful Completion

80% attendance

Accreditation/Special Approval Requirements

N/A

Intended Audience

While designed for workplace applications, this course is ideal for anyone interested in becoming a proficient user of AI tools.

Specific Industry or Business Support Needs

N/A

Wake County Need for Industry Positions

N/A

Industry or Job Titles Related to Training Outcomes for Employment

Related Courses

Course Contact Information

Community & Career Education Staff
919-532-5700
[email protected]

No active courses available at this time.

To be notified when this course becomes available, please use Wake Tech’s Notify Me service .

The AI Advantage: Tools, Prompts and Strategies You Need to Stay Competitive at Work (Spanish)

Gain the skills to leverage AI effectively, using prompts and tools that make it a powerful support in your workflow. Learn essential generative AI concepts, practical applications and ethical considerations while practicing hands-on exercises with tools you can use immediately. From drafting documents and summarizing information to brainstorming ideas and automating routine tasks, this course helps you build confidence, work more efficiently and use AI strategically to make a meaningful impact at work.

Course Objectives

Identify and describe key AI concepts, terminology, common applications and the notion of an AI-augmented workplace

Construct effective prompts that produce accurate and useful AI-generated output

Use AI tools to generate, summarize and organize information for common workplace tasks

Explain ethical considerations related to AI use, including data privacy, bias and responsible use


Outline of Instruction

The AI Revolution: Understanding the AI-Augmented Workplace

AI Tool Survey & Industry-Specific Applications

The Art of the Prompt: Mastering the AI Conversation

Advanced Prompting & the "AI Persona" Strategy

Productivity & Efficiency: Integrating AI into Your Workflow

Forecasting the Impact: Industries & Roles Transformed

The Next Horizon: Understanding Agentic AI

AI-Proofing: Becoming a High-Value Collaborator


Contact Hours

24

CEUs

Yes

Industry Standard, State or National Certification

Certification

None

Website

None

Certification Learning Outcomes/Requirements

CE or CU Articulation

No

Prerequisites

N/A

Learning Supplies Needed

For the most up-to-date textbook and technology requirements, please check the section details.

Clinical Site/Special Facilities

N/A

Requirements for Successful Completion

80% attendance

Accreditation/Special Approval Requirements

N/A

Intended Audience

While designed for workplace applications, this course is ideal for anyone interested in becoming a proficient user of AI tools.

Specific Industry or Business Support Needs

N/A

Wake County Need for Industry Positions

N/A

Industry or Job Titles Related to Training Outcomes for Employment

Related Courses

Course Contact Information

Community & Career Education Staff
919-532-5700
[email protected]

No active courses available at this time.

To be notified when this course becomes available, please use Wake Tech’s Notify Me service .