Professional Development

1. have learned how to contribute to company strategy planning.
2. have learned how to handle recruitment, performance appraisals, and establish training processes.
3. have learned strategic decisions that affect compensation, as well as the different job evaluation methods.
4. have learned technical and operational aspects of HR practices, including U.S. laws and regulations regarding employment practices.
5. have understood OSHA rules governing employee health and safety.
6. have learned to implement retention strategies and when to integrate either tangible or intangible rewards programs.

1. Introduction to Human Resources
   •Job Opportunities in Human Resources
   •Skills Necessary to be Successful in Human Resources
   •Job Duties of the Human Resources Professional
   •The Professional Human Resources (PHR) Exam
2. HR's Role in Strategy
   •Human Resources as a Strategic Partner in the Company
   •Challenges That Human Resources Professionals Meet
   •Growth, Retrenchment, Stability, Diversification
3. Recruiting and Hiring Employees
   •Recruitment and Selection
   •Hiring Process
   •Recruiting Methods
   •Legal Interview Questions
   •Orientation
4. Appraising and Improving Employee's Performance
   •Importance of Performing Appraisals
   •Performance Appraisal Process
   •Performance Appraisal Methods
5. Training Process
   •Training Basics
   •ADDIE Model of Training
   •Individual Learning Styles
6. Compensation and Benefits
   •Organization Strategies and Compensation
   •Internal and External Equity
   •Job Evaluation Methods
7. Employee Health and Safety
   •Safely Training
   •Occupational Safety, Health Administration (OSHA)
   •Workplace Hazards, Workplace Violence
   •Accidents and Illness Prevention
8. The Legal Environment
   •Employment Law Terms
   •The Equal Employment Opportunity Commission, EEOC, The Office of Federal Contract Compliance Programs (OFCCP)
   •Equal Employment Opportunity, The Civil Rights Act of 1964 and 1991
   •Discrimination
9. Making HR Decisions
   •Hiring Decisions
   •Forecasting Supply of Human Resources
   •Human Resources Software
   •Hiring Strategies, Reduction in Workforce Strategies
10. Affirmative Action
    •Affirmative Action Process
    •EEO-1, Affirmative Action Plan, Applicant Flow
    •Uniform Guidelines on Employee Selection
11. Diversity
    •Defining Diversity
    •Managing Diversity Conflict
    •Understanding and Appreciating Diversity
12. Employee Rights and Discipline
    •Employee Rights
    •Employer Rights
    •Employee Discipline
    •Turnover
13. Termination
    •Termination
    •Alternatives to Firing
    •Emotional Side of Firing
14. Investigation
    Workplace Investigations
    •Investigation Steps
    •Conducting an Investigation
15. Unions - Managing Labor Relations
    •Role of Unions in Organizations
    •Legal Context of Unions
    •Why Employees Join Unions
    •Unionization Process
    •Union Avoidance Strategies
16. Creating a High-Performance Workplace
    •Employee Peak Performance Strategies
    •Suggestion Systems
    •Employer-Employee Communication
    •Employee Work/Life Balance
17. Global Human Resources
    •Why Companies Choose to do Business Globally
    •Staffing Models (Ethnocentric Model, Polycentric Model, Geocentric Model)
    •Geert Hofstede's Five Cultural Dimensions
    •Selecting an Expatriate
18. Retention
    •Cost of Turnover
    •Reasons Employees Leave
    •Retention Strategies
    •Stay Interviews, Succession Planning
19. Motivation, Rewards, and Recognition
    •Maslow's Hierarchy
    •Reinforcement Theory
    •Reward Program Strategies
20. Preparing for the HR Exam
    •Professional Human Resources Exam
    •Externships/Internships
    •Studying and Preparing for the PHR Exam

120

No

Yes

No

There are no prerequisites for taking this program, other than basic computer knowledge.

If you are planning to take the PHR exam, with HRCI as the certifying body, after completing the program, you will need one of the following:
•One year of demonstrated professional HR, exempt-level experience with a master's degree or higher
•Two years of demonstrated professional HR, exempt-level experience with a bachelor's degree
•Four years of demonstrated professional HR, exempt-level experience with less than a bachelor's degree

This program can be taken from either a Mac or a PC. It is compatible with the Windows XP and later operating systems and IE 7 and later browsers. There are no specific computer requirements other than an Internet connection and e-mail account. We recommend that you use the latest version of Internet Explorer in place of other Web browsers.

Adobe Flash Player and Adobe Acrobat Reader are required for this program.

Click here to download the Acrobat Reader.

Click here to download the Flash Player.

ed2go will provide the required textbooks for this program:
•HR 2.0 (with Management CourseMate with eBook Printed Access Card)
•PHR / SPHR – Professional in Human Resources Certification Study Guide

1. Attendance 80% or above
2. Participation

This course is intended for individuals interested in the Human Resource Profession.