Wake Tech’s business training programs are designed to boost your resume and sharpen the skills employers value.
Gain practical knowledge in areas like Lean Six Sigma, notary services, developing clear organizational procedures and communicating effectively across generations and cultures. Whether you’re looking to advance your career or expand your skill set, our courses give you the tools to stand out in today's workplace.
Ready to land your dream job? Get resume tips and interview coaching at Wake Tech's Career Services Office.
Business Career Field Courses
Effective Business Writing
Course Objectives
Write clear and purposeful business messages
Organize written communication to ensure that ideas are clear and actionable
Use an appropriate professional tone in workplace writing
Review and revise writing to improve clarity and effectiveness
Outline of Instruction
Identify common writing situations and challenges
Explore the goals of written communication and examine how purpose and audience shape effective messages
Practice revising for clarity, structure and professionalism with real-life examples
Review practical tools, checklists and resources; identify ways to apply learning to workplace needs
Contact Hours
4
CEUs
Yes
Industry Standard, State or National Certification
Certification
None
Website
None
Certification Learning Outcomes/Requirements
CE or CU Articulation
No
Prerequisites
N/A
Learning Supplies Needed
See section details for textbook and technology requirements.
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
100% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
This workshop is designed for workplace training but is also ideal for anyone seeking improvement in their written communication.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to Training Outcomes for Employment
Related Courses
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech’s Notify Me service
for SEF-3001RH2-Effective Business Writing
.
GenAI Foundations Workshop
Course Objectives
Explain core Generative AI concepts and terminology
Use GenAI safely and responsibly, applying ethical considerations and governance-aligned behaviors in a workplace setting
Select appropriate GenAI platforms and tools based on task needs and productivity goals
Write and refine effective prompts using practical techniques to improve accuracy, clarity and usefulness of outputs
Apply GenAI to real workplace use cases, including research/writing, data analysis, project work, communications and business productivity workflows
Outline of Instruction
Generative AI 101: Core Concepts & Terminology
Safe and Ethical Use Considerations
GenAI Platform & Tools Overview (ChatGPT/Copilot/Gemini/Claude)
The Art and Science of Effective Prompting
Foundational Use Cases for GenAI: Research and Writing, Data Analysis, Project Management, Marketing
Getting Creative with GenAI: Multimodal Examples with Images, Audio and Video
GenAI for Everyday Productivity
Intro to AI Agents: Chatbots and Virtual Assistants
Responsible AI and Governance
Advanced-Use Cases with Agentic AI Concepts
Contact Hours
8
CEUs
Yes
Industry Standard, State or National Certification
Certification
None
Website
None
Certification Learning Outcomes/Requirements
CE or CU Articulation
No
Prerequisites
N/A
Learning Supplies Needed
See section details for more information about textbook and technology requirements.
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
100% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
This workshop is designed for workplace training but is ideal for anyone looking for a foundational understanding of generative AI.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to Training Outcomes for Employment
Related Courses
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech’s Notify Me service
for SEF-3001RI2-GenAI Foundations Workshop
.
The AI Advantage: Tools, Prompts and Strategies You Need to Stay Competitive at Work
Course Objectives
Identify and describe key AI concepts, terminology, common applications and the notion of an AI-augmented workplace
Construct effective prompts that produce accurate and useful AI-generated output
Use AI tools to generate, summarize and organize information for common workplace tasks
Explain ethical considerations related to AI use, including data privacy, bias and responsible use
Outline of Instruction
The AI Revolution: Understanding the AI-Augmented Workplace
AI Tool Survey & Industry-Specific Applications
The Art of the Prompt: Mastering the AI Conversation
Advanced Prompting & the "AI Persona" Strategy
Productivity & Efficiency: Integrating AI into Your Workflow
Forecasting the Impact: Industries & Roles Transformed
The Next Horizon: Understanding Agentic AI
AI-Proofing: Becoming a High-Value Collaborator
Contact Hours
24
CEUs
Yes
Industry Standard, State or National Certification
Certification
None
Website
None
Certification Learning Outcomes/Requirements
CE or CU Articulation
No
Prerequisites
N/A
Learning Supplies Needed
For the most up-to-date textbook and technology requirements, please check the section details.
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
80% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
While designed for workplace applications, this course is ideal for anyone interested in becoming a proficient user of AI tools.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to Training Outcomes for Employment
Related Courses
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech’s Notify Me service
for CIS-3119B2-The AI Advantage: Tools, Prompts and Strategies You Need to Stay Competitive at Work
.
The AI Advantage: Tools, Prompts and Strategies You Need to Stay Competitive at Work (Spanish)
Course Objectives
Identify and describe key AI concepts, terminology, common applications and the notion of an AI-augmented workplace
Construct effective prompts that produce accurate and useful AI-generated output
Use AI tools to generate, summarize and organize information for common workplace tasks
Explain ethical considerations related to AI use, including data privacy, bias and responsible use
Outline of Instruction
The AI Revolution: Understanding the AI-Augmented Workplace
AI Tool Survey & Industry-Specific Applications
The Art of the Prompt: Mastering the AI Conversation
Advanced Prompting & the "AI Persona" Strategy
Productivity & Efficiency: Integrating AI into Your Workflow
Forecasting the Impact: Industries & Roles Transformed
The Next Horizon: Understanding Agentic AI
AI-Proofing: Becoming a High-Value Collaborator
Contact Hours
24
CEUs
Yes
Industry Standard, State or National Certification
Certification
None
Website
None
Certification Learning Outcomes/Requirements
CE or CU Articulation
No
Prerequisites
N/A
Learning Supplies Needed
For the most up-to-date textbook and technology requirements, please check the section details.
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
80% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
While designed for workplace applications, this course is ideal for anyone interested in becoming a proficient user of AI tools.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to Training Outcomes for Employment
Related Courses
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech’s Notify Me service
for CIS-3119C2-The AI Advantage: Tools, Prompts and Strategies You Need to Stay Competitive at Work (Spanish)
.
Lean Six Sigma Green Belt Certification
Course Objectives
Communicate Lean Six Sigma concepts
Use Lean Six Sigma concepts to create an alignment between processes and business mission and objectives
Understand and apply the DMAIC model as a framework to organize process-improvement activity
Implement process improvement techniques, including design of experiments, Kaizen event and 5S within the DMAIC model
Develop a Lean Six Sigma project using the DMAIC model
Outline of Instruction
Supply Chain Management, Paradigms and Group Think, Systems Management, Definition of Lean, ToC, Six Sigma, Stages of a Rapid Improvement Event (RIE), Team Building, LSS Roles and Responsibilities, Introduction to SigmaXL, Takt, Cycle, Lead Time, Preview of Statistical Errors
Steps for Statistical Tests, Capability Analysis Preview, Cost of Poor Quality, Failure Modes and Effects Analysis, Project Charter, Goal Statement, Scope Statement, Understanding Customer's CTQs, SIPOC Diagrams
Communication Planning, Stakeholder Analysis, Communication Plan, Tollgate Reviews, Risk Analysis, Project Documentation, Introduction to Statistics, Central Limit Theorem, Applied Statistics, Introduction to Probability
Introduction to Probability, Data Collection, Process Mapping, Value Stream Mapping, Measurement Systems Analysis, Green Belt Improvement Tools, Lean to Remove Waste, Brainstorming, Spaghetti Diagram, 5S
Batch Size Reduction, Functional Layout, Cellular Flow, Point-of-Use Storage, Flexible Operators, Quality at the Source, Mistake Proofing, TPM, Quick Changeover, Standard Work
Theory of Constraints (ToC), Lean Principles, Push vs. Pull, Line Balancing, Kanbans, Check Sheets, Run Chart, Histogram, Dot Plot, Pareto Chart, Scatter Plots, Correlation, SPC Control Charts
Capability Analysis, Root Cause Analysis, Box Plots, Hypothesis Testing, F-Tests for Variance, Analysis of Variance, Regression Analysis, Sources of Solutions, Piloting the Solution
Introduction to DoE, Improvement Newspaper, Target Progress Report, Control Plans, Final Exam
Contact Hours
64
CEUs
Yes
Industry Standard, State or National Certification
Certification
International Association for Six Sigma Certification
Website
Certification Learning Outcomes/Requirements
The Lean Six Sigma training helps in validating professionals who are skilled in identifying risks, errors or defects in a business process and removing them.
CE or CU Articulation
No
Prerequisites
Yellow Belt Course Completion Certificate
Learning Supplies Needed
Laptop computer equipped with Microsoft Excel and PowerPoint software, SigmaXL Statistical Software (not included in registration) and an appropriate writing utensil
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
85% attendance
Satisfactory completion of final exam
Accreditation/Special Approval Requirements
N/A
Intended Audience
Leaders and emerging leaders in workforce
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to Training Outcomes for Employment
Related Courses
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech’s Notify Me service
for SEF-3001PB2-Lean Six Sigma Green Belt Certification
.
Six Sigma: Total Quality Fundamentals
Course Objectives
Learn the fundamentals, history, and key concepts of the total quality movement.
Study how to increase the value of your company through motivational models, leadership, teamwork, and quality standards.
Outline of Instruction
Lesson 1 - Introduction to Quality
Lesson 2 - Customers and Organization
Lesson 3 - Nonquality Costs and Variation
Lesson 4 - Assessment and Leadership
Lesson 5 - Motivation and Change
Lesson 6 - Team Building and Training
Lesson 7 - TEI and Measuring Performance
Lesson 8 - Standards and Auditing
Lesson 9 - External and Internal Auditing
Lesson 10 - ISO 9000
Lesson 11 - More Standards and Systems
Lesson 12 - Quality Culture and Fallacies
Contact Hours
24
CEUs
No
Industry Standard, State or National Certification
Certification
None
Website
None
Certification Learning Outcomes/Requirements
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Learning Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date.
Accreditation/Special Approval Requirements
N/A
Intended Audience
If you are interested in learning how to increase the value of your company through motivational models, leadership, teamwork, and quality standards, this course is for you!
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to Training Outcomes for Employment
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 329517 | 06/17/26 - 08/07/26 | Online | 77.00 | 19 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for MLS-3230JE-Six Sigma: Total Quality Fundamentals .
Microsoft Excel 2019 Level 3
Course Objectives
Know how to make workbook edits with multiple users
Understand how to analyze data
Use Excel features to structure and visualize data
Use PivotTables and PivotCharts
Outline of Instruction
Working with Multiple Worksheets and Workbooks
Using Lookup Functions and Formula Auditing
Sharing and Protecting Workbooks
Automating Workbook Functionality
Creating Sparklines and Mapping Data
Forecasting Data
Contact Hours
8
CEUs
Yes
Industry Standard, State or National Certification
Certification
None
Website
None
Certification Learning Outcomes/Requirements
CE or CU Articulation
No
Prerequisites
Prior to course enrollment, participants should have Microsoft Excel 2016 Level 2
Learning Supplies Needed
N/A
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
90% attendance
Demonstrate an understanding of at least 70% of course material taught.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Prior to course enrollment, participants should have an interest in using Microsoft Excel to analyze and present data.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to Training Outcomes for Employment
Related Courses
SEF-3001ML2
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech’s Notify Me service
for SEF-3001OM2-Microsoft Excel 2019 Level 3
.
