In delivering high-level customer service, you're an important ambassador for your organization. In this course, you will discover how to bring out your best and that of the other people you work with. You will learn how to measure customer service from both your company's and the customers’ points of view, and how to anticipate customer needs. Top-notch customer service begins with knowing your customers, and you’ll learn how to use what you know about them to provide better service. You’ll also identify how your current customer service skills stack up and how you can improve your ability to communicate, resolve complaints, and build long-lasting customer service programs.