1.1  ELIGIBILITY OF LIBRARY USERS
Wake Tech Libraries are open to all faculty, staff, students and residents of Wake County and any Workforce Development students. Wake County residents may receive a Community Borrower's Card with proof of residency. To enter the libraries, a valid Wake Tech student ID or the Community Borrowers Card must be presented. Cooperating Raleigh Colleges students need to present their college IDs to have access to Wake Tech Libraries.

1.2  RESPONSIBILITIES OF LIBRARY USERS
All eligible users of the Wake Tech Libraries are requested to follow these responsibilities:

• Observe all library rules and be responsible for all materials borrowed with their library cards
• Pay all fines and other charges for late return, loss or damage to any materials charged on their cards. This includes items lost or stolen by someone using an unreported lost or stolen card.
• Users may not transfer library card accounts to other patrons.

1.3  LIBRARY ACCOUNTS
Library materials may be checked out by establishing a library account at the Circulation Desk at any Wake Tech Libraries location. The Wake Tech photo ID becomes the user's library card. Each community library user must be a Wake County resident, present a valid North Carolina driver's license or a valid North Carolina photo ID and complete a library application form to establish an account. Community library users will be issued a Wake Tech library card, which is valid for one year. Workforce Development students who are not Wake County residents may obtain an Instructional Support User Card from their instructor.

Library accounts are accessible as long as the library user maintains a valid Wake Tech photo ID and an account in good standing.

1.4  CHECKOUT OF LIBRARY MATERIALS
General collection library books and materials may be checked out by presenting a valid Wake Tech photo ID or Wake Tech library card at the circulation desk.

Reserve materials may be checked out for in-library use only.

For faculty and staff who need to check out items for a semester, special requests may be made through their campus library. All items checked out for a semester are due back to the library by the end of that semester.

Some libraries have restrictions on what items community borrowers may check out. Please contact individual libraries for a list of community borrower restrictions.

The following chart highlights the checkout periods for the various item formats listed by collection and library user.

1.5  RENEWALS
Materials may be renewed two times, provided the items are not requested by other library users. Renewals may be done in person, by telephone, by email or by accessing "My Account" through the library's online catalog. Online renewals will not work if the item is overdue or if the user's account has an outstanding balance. Laptops and wi-fi hotspots may be renewed one time, provided the items are not requested by other library users. Renewals may be done in person or by telephone.

1.6  OVERDUE NOTICES
Overdue notices are sent via email to library users when books and materials have not been returned by the due date. Three notices are sent to the email address in the library's automated system:

• Courtesy reminder notice: Sent four days before due date
• First notice: Sent seven days after due date
• Second notice: Sent 14 days after due date
• Final notice: Sent 21 days after due date

An email explaining the consequences of returning damaged or overdue materials is sent with the final notice.

Failure to receive the notice does not excuse the library user from paying overdue fines. It is the responsibility of library users to monitor their library transactions and user accounts. Library users may view their library accounts online by accessing the section "My Account" on the library's online catalog.

1.7 OVERDUE FINES
Overdue fines are imposed according to the following guidelines:

• Fines stop accumulating as soon as an overdue item is returned to the library. Materials may be returned to any Wake Tech Campus Library.
• Library users with overdue items or unpaid fines may not check out items until their account is in good standing.
• Grades, transcripts, registration and graduation for Wake Tech students are blocked until all library materials are returned and all library fines have been paid in full.
• Faculty and staff do not accrue fines on overdue materials. However, should they need an item longer than the established checkout period, they are requested to inform the library staff at the point of checkout so that due dates can be modified accordingly. Upon leaving the college, all faculty and staff need to ensure that their library accounts are cleared; otherwise, they may be billed for these items.

1.8  FINES, FEES AND PAYMENTS
The library user is responsible for damaged or lost books and materials. Library staff will assess damages to materials, and a bill will be placed on the library user's account. If a library user loses library materials, the library user is charged the replacement cost for each item. Library users may reimburse the library for unreturned items in one of two ways:

• Pay the replacement cost of the item as listed in the item record or the current price
• Purchase a replacement copy of the same edition or newer. When an item is returned or replaced within six months of the due date, a credit will be given for the replacement cost. After six months, there will be no refund for a returned or replaced book.

Library blocks are applied to student records on the date of the issuance of the final notice and letter. Blocks on student records are removed upon the return of overdue library books and materials in good condition and payment of any fines and fees.

1.9  HOLDS
A library user may place a hold on a circulating book, an audiobook or a DVD that is checked out by another user. When books placed on hold are returned to the library, the individual requesting the hold is contacted by email. The book is labeled for the individual, dated and placed on the "holds" shelf at the circulation desk, where it is held for seven days.

1.10  ACCESSING "MY ACCOUNT" THROUGH THE LIBRARY'S ONLINE CATALOG
Any account holder can access information regarding a library account by accessing "My Account" through the library's online catalog. Access requires a Wake Tech ID number or community patron barcode number and personal identification number (PIN). Students should enter "WA" followed by their ID number. A generic PIN of 1234 is established when the account is opened and may be changed by the user through this system. Information and actions accessible include: due dates, renewals, fines and holds.

Student ID = WA+ seven digit student ID number (e.g., WA1234567)
PIN = 1234 (same for everyone, but library users have the option to change the PIN to a four-digit number of their choice.)