Undertake effective research to build on professional expertise and inform decision making

Reading assignment instructions and creating or modifying a spreadsheet using common software, such as Microsoft Excel, to achieve assignment instructions

Evaluate the effectiveness of a variety of specific technical or professional interventions

Reading a program requirements document or soliciting program requirement information from an instructor or customer and use that information to inform the design of a computer program that achieves the objectives

Accurately follow course syllabi, directions for assignments, laboratories or other course activities

Reading the textbook or lecture material

Exercise sound judgment with the benefit of information, knowledge and skills​

 

Sufficient motor skills to perform physical activities related to common information technology occupations, including technical support, computer programming, network administration and data analysis

Using common computer input devices, including a keyboard, computer mouse, touch screen and similar devices

Tactile skills may be required to work with computer input devices, as well as other information technology hardware, such as peripherals and networking equipment.

Align, orient and insert network cables in corresponding ports on network or computer equipment

Understand and interpret audio alerts issued by information technology hardware, such as a computer or network device

Viewing information output from a variety of computer programs displayed on a computer screen or remote terminal

Using an online lab computer or network simulation environment

Viewing content in an online lab environment

Viewing computer equipment components

Viewing computer components (i.e., memory, hard drives, cabling) to troubleshoot/replace

Communicate with clarity and precision using appropriate information technology terminology and concepts

Reading an email and writing an appropriate response via email

Efficient, effective, accurate and timely communication using a range of communication media as appropriate to the purpose and audience, (e.g., in-person meetings, telephone, letters/memos, email, web-conferencing)

Reading an email or a document in a common file format, such as Microsoft Word or Adobe PDF, and writing a response using appropriate software, such as an email application or Microsoft Word

Comprehension and understanding of spoken and written language with fluency

Utilizing an online communication system, such as the forum post or chat feature in Wake Tech's Learning Management System (Open LMS/Moodle)

Understand nonverbal information and cues in interpersonal encounters

Interacting in face-to-face conversations with fellow students, instructors and Work-Based Learning employers and co-workers

Ability to nurture mature, sensitive and effective relationships

Work with classmates on a group assignment or major project

Ability to adapt to changing environments and work-related challenges

Respectfully engage with an instructor to learn from and improve performance based on feedback from submitted assignments and exams

Establish rapport with instructors, classmates, stakeholders, clients and colleagues

 

Work cooperatively and with honesty and integrity with peers, faculty, and colleagues​

 

Emotional health and maturity to enable meaningful interactions with classmates, instructors and professional colleagues

 

Development of conflict-resolution skills and the ability to negotiate conflicting attitudes and opinions

 

Maintain hygiene and dress requirements for an office setting

 

Prompt attention to and completion of all responsibilities attendant to the occupation

Integrate constructive criticism received from both on-campus and off-campus learning settings

 

Dress appropriately in college settings and in a manner befitting the profession in Work-Based Learning placement

 

Effectively handle stress by using appropriate self-care, Student Support services and developing supportive relationships with colleagues, peers and others