Events & Activities
Peraton Virtual Hiring Event for Tier 1 Helpddesk

Peraton Virtual Hiring Event for Tier 1 Helpddesk

Date

Thursday, August 26, 2021

Time

5 p.m. - 7 p.m.

Location

Virtual

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Description

Peraton is conducting a Virtual Hiring Event for Tier 1 Help Desk Candidates on Thursday, August 26th from 5:00pm - 7:00pm

Register for the event here: https://bit.ly/wtperaton2021 


Here are main aspects of the role:

Full time, temp to permanent position.

Full medical benefits included.

Onsite training and then work remotely .

Position description:

Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our client’s, the US Postal Service, website.

Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk. He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment. The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.

Scope:

·         Point of contact (POC) for feature/function and level one support problems originated by supported end-users.

·         Provide problem resolution via email and/or live chat response using knowledgebase and template responses that are created to instantly respond to chat sessions and/or email inquiries.

·         Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters set by managers/team leads.

·         Maintain end-to-end problem ownership of chat and email sessions. Incumbents will be required to handle up to three chat sessions at one time.

·         Usage of common commercial off the shelf (COTS) applications such as Salesforce C360, along with other proprietary applications to provide live chat services and email resolution type responses.

·         Support various Tier 1 platforms as directed by management/team lead(s).


Requirements:

·         All candidates will be required to pass a behavioral and technical interview.

·         Must obtain the client’s sensitive and Perspecta mandated clearance, to include drug screening, criminal history, and credit check. The clearance process can take two through eight weeks before a candidate is able to start work.

·         When the candidate's work order is started the agency Supplier is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.

·         All candidates must be a US Citizen or hold a valid Green Card.

·         Candidates cannot have more than six consecutive months outside the United States within the last five years. Military service excluded. (Exception does not include military family members.)

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