Professional Skills & Development

Wake Tech's professional development courses are specifically designed to enhance your resume. These courses give you skills such as how to compose executive reports and organizational procedures, how to communicate between generations and cultures and more. 

Need help writing your resume or preparing for job interviews? Visit Wake Tech's Career Services Office.

Course details and registration information

Course
Computer Technology Basics for Digital Literacy
Name
CIS-3100L2
Overall Quality of This Course
★★★★★
Based on 16 student surveys.
Available Classes
    Section Location Begin Date End Date Instructor Price Seats Available/Total Seats
274450 Northern Wake Campus 02/15/2023 05/08/2023 $293.00 15/21
274029 Face-to-Face Online Instruction 03/16/2023 06/08/2023 N. Burgess-Rodriguez $275.00 24/24
274035 Face-to-Face Online Instruction 04/19/2023 07/17/2023 $275.00 24/24
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Individuals who want digital literacy, employment-readiness, or want to successfully prepare for the relevant industry certification exam.
Description
Course participants with little to no experience using computers will learn the basics. Instruction will focus on learning concepts and navigating computers, devices, and the Internet. By the end of the course, students will have understood computing hardware and software principles, online fundamentals for communicating, collaborating, and socially engaging, and application essentials for word processing, spreadsheets, and presentations. Participants will also be prepared to take the Microsoft Word certification test MO-100 (Word and Word 2019).
Course Objectives
  1. Keyboarding:
    • Identify keyboarding platforms
    • Assess typing speed
    • Discuss techniques to improve typing speed
    • Practice typing and using appropriate finger placement
  2. Computing Fundamentals:
    • Define basic concepts
    • Identify various device types
    • Manage desktop and cloud computing files, folders, and settings
    • Navigate operating systems
    • Review troubleshooting methods for basic computer problems
    • Recognize basic security threats
  3. Online Essentials:
    • Define commonly used Internet concepts
    • Navigate the web
    • Create, format, and manage email
    • Create, manage, and share calendars
    • Define, identify, and recall social media concepts and usages for business purposes
    • Identify appropriate communication methods in given situations,
    • Examine online collaboration tools
    • Define streaming concepts and recognize online conference technologies
    • Describe digital citizenship
    • Identify best practices for professional online identity management
  4. Application Essentials:
    • Define usages for word processing, spreadsheets, presentations, and database concepts
    • Recognize common application elements
    • Identify various device types
    • Create, format, and manage files
  5. Exam MO-100 Microsoft Word (Word and Word 2019):
    • Manage documents
    • Insert and format text, paragraphs, and sections
    • Manage tables and lists
    • Create and manage references
    • Insert and format graphic elements
    • Manage document collaboration
Outline of Instruction
  1. Keyboarding:
    1. Introduction
    2. Typing Assessment
    3. Getting Started
    4. Reaching Out
    5. The Home Stretch
    6. Wrapping Up
  2. Computing Fundamentals:
    1. Mobile Devices
    2. Hardware Devices
    3. Computer Software Architecture
    4. Backup and Restore
    5. File Sharing
    6. Cloud Computing
    7. Security
  3. Online Essentials:
    1. Internet Concepts
    2. Common Functionality
    3. Email Clients
    4. Calendering
    5. Social Media
    6. Communications
    7. Online Conferencing
    8. Streaming
    9. Digital Citizenship
  4. Application Essentials:
    1. Common Features
    2. Work in Documents
    3. Work in Spreadsheets
    4. Recognize Basic Database Concepts
    5. Work in Presentations
    6. Apply Application Uses and Platforms
    7. Graphic Modification
  5. Exam MO-100 Microsoft Word (Word and Word 2019)
    1. Manage documents
    2. Insert and format text, paragraphs, and sections
    3. Manage tables and lists
    4. Create and manage references
    5. Insert and format graphic elements
    6. Manage document collaboration
Contact Hours
72
CEU's
7.2
Industry Standard, State, or National Certification
Yes
Certification
Microsoft
Website URL
https://docs.microsoft.com/en-us/learn/certifications/exams/mo-100
Certification Learning Outcomes/Requirements
  1. Exam MO-100 Microsoft Word (Word and Word 2019):
    • Manage documents
    • Insert and format text, paragraphs, and sections
    • Manage tables and lists
    • Create and manage references
    • Insert and format graphic elements
    • Manage document collaboration
CE to CU Articulation
No
Prerequisites
None
Text and Supplies Needed
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. Demonstrate an understanding of at least 80% of course material taught.
Accreditation/Special Approval Requirements
Intended Audience
Individuals who want digital literacy, employment-readiness, or want to successfully prepare for the relevant industry certification exam.
Specific Industry or Business Support Needs
Office Clerk, Office Assistant, Administrative Assistant
Wake County Need for Industry Positions
ONET reports that Office Clerk occupations are projected to have large numbers of job openings. Likewise, Burning Glass Technologies shows that Wake County has a very high demand for the Office Assistant and Administrative Assistant occupations.
Industry or Job Titles Related to training Outcomes for Employment
  • Office Clerk
  • Office Assistant
  • Administrative Assistant
Related Courses
  • Technology Skills for Workplace Effectiveness - HRD-3005BH2
  • Digital Literacy to Compete in a Tech-Savvy Culture - HRD-3005BG2
  • Career Readiness for the Professional Administrative Assistant - HRD-3004AZ2
  • IT Support Technician - CTS-3255A2
  • Software Developer Using Python - CSC-3110EH2
  • Web Programmer Using Python and Django - CSC-3110EJ2
  • Web Programmer Using HTML5, CSS, and JavaScript - CSC-3110EI2
  • Microsoft Office 365/Office 2019 for Office Administration - OST-3100R2
  • Data Analytics for Business Professionals - BAS-3120B2
Course Contact Information
Jennifer Simmons-Bage
919-532-5915